Healthcare Member Support Specialist

Talentify; Irvine (CA); On-site; USD 42,000 - 60,000; Full time

Job summary

Independent Living Systems (ILS) is seeking a Contact Center Agent to be the frontline liaison for members, providers, and staff in California. You will handle a high volume of inbound and outbound calls, provide scheduling and information about programs, and resolve concerns with empathy.

You will document interactions, maintain member records, and uphold privacy standards while collaborating with internal teams to deliver quality health and social care to vulnerable populations.

Qualifications

• High School Diploma or GED is required.
• Experience in a contact center, preferably healthcare.
• Ability to manage high-volume contact center demands.
• Familiarity with inbound and outbound processes and phone systems.
• Strong interpersonal and communication skills with diverse populations.
• Flexibility to work varying shifts.

Responsibilities

• Handle a high-volume of inbound and/or outbound calls with empathy and accuracy.
• Provide information on healthcare services, scheduling, and member/provider inquiries.
• Document call details and update member records in systems.
• Collaborate with internal and external stakeholders to resolve issues.
• Ensure compliance with healthcare regulations and confidentiality standards.
• Maintain schedule adherence, quality, and performance targets.

Skills

Customer service

Communication

Data entry

Multitasking

HIPAA awareness

Education

High School Diploma or GED

Associate's degree

Tools

Microsoft Office Suite

Job description

Independent Living Systems (ILS) is seeking a Contact Center Agent to be the frontline liaison for members, providers, and staff in California. You will handle a high volume of inbound and outbound calls, provide scheduling and information about programs, and resolve concerns with empathy.

You will document interactions, maintain member records, and uphold privacy standards while collaborating with internal teams to deliver quality health and social care to vulnerable populations.