Healthcare Contact Center Specialist

Talentify; Riverside (CA); On-site; USD 22,000 - 33,000; Full time

Job summary

Independent Living Systems (ILS) is seeking a Contact Center Agent to join our team. The role focuses on delivering exceptional customer service, managing high volumes of inbound and outbound calls, scheduling appointments, and resolving inquiries with empathy.

The ideal candidate will have a high school diploma or GED, contact center experience (preferably healthcare), and strong communication and data-entry skills. Flexible hours and adherence to HIPAA and privacy standards are valued.

Qualifications

• High School Diploma or GED required.
• Experience in a contact center, preferably healthcare.
• Ability to manage high-volume demands in a contact center.
• Familiarity with inbound and outbound customer service processes and phone systems.
• Basic clerical experience and data entry accuracy.

Responsibilities

• Handle a high-volume of inbound and outbound calls with professional, courteous communication.
• Provide accurate information on healthcare services, scheduling, and member/provider inquiries.
• Document call details and update member records in contact center systems.
• Strive for first-call resolution and maintain quality and confidentiality.
• Collaborate with internal and external stakeholders to resolve issues.
• Ensure compliance with healthcare regulations and organizational policies.
• Maintain schedule adherence, attendance, quality, and outreach targets.
• Demonstrate professionalism, reliability, and participation in training.

Skills

Interpersonal communication

High-volume handling

Customer service skills

Adaptability/flexibility

Data entry accuracy

Education

High School Diploma or GED

Associate's degree

Tools

Microsoft Office Suite

Job description

Independent Living Systems (ILS) is seeking a Contact Center Agent to join our team. The role focuses on delivering exceptional customer service, managing high volumes of inbound and outbound calls, scheduling appointments, and resolving inquiries with empathy.

The ideal candidate will have a high school diploma or GED, contact center experience (preferably healthcare), and strong communication and data-entry skills. Flexible hours and adherence to HIPAA and privacy standards are valued.