Compassionate Healthcare Call Center Specialist

Talentify; Madera (CA); On-site; USD 36,000 - 54,000; Full time

Job summary

Independent Living Systems (ILS) is seeking a dedicated Contact Center Agent to join our team and serve as the frontline liaison for members, providers, and administrative staff. You will manage inbound and outbound calls, assist with scheduling, and resolve inquiries with empathy and accuracy.

The role emphasizes precise record-keeping, privacy compliance, and contributing to a high-quality member experience within our healthcare network.

Qualifications

• High School Diploma or GED required.
• Experience in a contact center, preferably healthcare.
• Ability to manage high-volume contact center demands.
• Familiarity with inbound and outbound customer service processes.
• Basic clerical experience and data entry.

Responsibilities

• Handle a high-volume of inbound and outbound calls with professionalism and empathy.
• Provide accurate information on healthcare services, scheduling, and member/provider inquiries.
• Document call details and update member records accurately.
• Ensure compliance with healthcare regulations and confidentiality standards.
• Strive for first call resolution and excellent customer satisfaction.

Skills

Customer service

Phone systems

Data entry

Education

High School Diploma or GED

Associate's degree

Tools

Microsoft Office Suite

Job description

Independent Living Systems (ILS) is seeking a dedicated Contact Center Agent to join our team and serve as the frontline liaison for members, providers, and administrative staff. You will manage inbound and outbound calls, assist with scheduling, and resolve inquiries with empathy and accuracy.

The role emphasizes precise record-keeping, privacy compliance, and contributing to a high-quality member experience within our healthcare network.