Healthcare Contact Center Specialist

Independent Living Systems, llc; Davis (CA); On-site; USD 42,000 - 62,000; Full time

Job summary

Independent Living Systems (ILS) seeks a Contact Center Agent to be the main point of contact for members, providers and staff, handling high-volume calls with empathy.

You will schedule appointments, respond to inquiries, document interactions, ensure privacy and compliance, and provide accurate information about programs.

Requirements include a high school diploma or GED, healthcare contact center experience, data-entry ability, flexible shifts, and strong communication.

Qualifications

• High School Diploma or GED required.
• Experience in a healthcare contact center preferred.
• Ability to handle high volume calls.
• Familiar with inbound/outbound call processes and phone systems.
• Data entry and record-keeping accuracy.
• Flexible hours to cover shifts.
• Strong interpersonal and communication skills with diverse populations.

Responsibilities

• Handle high-volume inbound/outbound calls with professionalism.
• Provide accurate information on services and benefits.
• Document call details and update member records.
• Collaborate with stakeholders to resolve issues.
• Ensure compliance with regulations and confidentiality.
• Maintain schedule adherence and quality targets.
• Participate in training and professional development.
• Perform other duties as assigned.

Skills

Communication skills

High-volume calls

Data entry

Customer service

Interpersonal skills

Flexibility

Education

High School Diploma or GED

Associate's degree

Tools

Microsoft Office Suite

Job description

Independent Living Systems (ILS) seeks a Contact Center Agent to be the main point of contact for members, providers and staff, handling high-volume calls with empathy.

You will schedule appointments, respond to inquiries, document interactions, ensure privacy and compliance, and provide accurate information about programs.

Requirements include a high school diploma or GED, healthcare contact center experience, data-entry ability, flexible shifts, and strong communication.