Healthcare Logistics Customer Advocate

Daniels Health; Baltimore (MD); On-site; USD 48,000 - 53,000; Full time

Benefits offered by this job

401K matching

Medical, Dental, Vision benefits

Paid vacation and sick time

Life insurance

Job summary

Daniels Health in Baltimore, MD is seeking a Customer Service Advocate to be the trusted voice for our healthcare clients; ensuring every interaction is smooth, solutions-focused, and service-driven.

You will support hazardous waste logistics, serve as the first contact for hospitals, and collaborate with production and transport teams to maintain timely deliveries while upholding safety and compliance.

Qualifications

• 2+ years of customer service or administrative experience.
• Proficiency in Microsoft Office; Salesforce experience is a plus.
• Comfortable working with data to support decisions and process improvements.
• Highly organized, adaptable, and able to manage multiple priorities.
• Willingness to work flexible hours, including weekends or holidays as needed.

Responsibilities

• Support all customer service and administrative functions related to hazardous waste logistics, including preparing and closing manifests, creating route books, scheduling with third-party incinerators, and ensuring regulatory compliance
• Serve as the first point of contact for hospitals and healthcare facilities via phone and email
• Investigate and resolve customer requests and complaints using Salesforce
• Coordinate with production and transport teams to ensure timely deliveries
• Create and distribute manifests, tracking forms, and process documents
• Support daily routing logistics and inventory coordination
• Collaborate across departments to manage account changes and generate reports
• Analyze customer and operational data to identify trends and improve service delivery continuously seek ways to improve processes and enhance customer experience

Skills

Customer service

Organization

Attention to detail

Flexibility

Tools

Microsoft Office

Salesforce

Job description

Daniels Health in Baltimore, MD is seeking a Customer Service Advocate to be the trusted voice for our healthcare clients; ensuring every interaction is smooth, solutions-focused, and service-driven.

You will support hazardous waste logistics, serve as the first contact for hospitals, and collaborate with production and transport teams to maintain timely deliveries while upholding safety and compliance.