Healthcare Customer Service Advocate — Logistics & Solutions

Daniels Health; Richmond (VA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

401K Matching

Comprehensive Benefits

Job Stability

Empowering culture

Job summary

Daniels Health is looking for a Customer Service Advocate based in Richmond, VA. In this permanent, full-time position, you will support all functions related to hazardous waste logistics, addressing customer needs via phone and email. The ideal candidate has over 2 years of customer service experience, is proficient in Microsoft Office, and is organized and adaptable. This role includes great benefits like 401K matching, comprehensive health coverage, and a empowering culture focused on innovation.

Qualifications

• 2+ years of customer service or administrative experience.
• Proficiency in Microsoft Office; Salesforce experience is a plus.
• Highly organized, adaptable, and able to manage multiple priorities.

Responsibilities

• Support customer service functions related to hazardous waste logistics.
• Serve as the first point of contact for hospitals and healthcare facilities.
• Investigate and resolve customer requests and complaints using Salesforce.
• Coordinate with production and transport teams for timely deliveries.

Skills

Customer service experience

Microsoft Office proficiency

Salesforce experience

Data analysis

Organizational skills

Tools

Salesforce

Job description

Daniels Health is looking for a Customer Service Advocate based in Richmond, VA. In this permanent, full-time position, you will support all functions related to hazardous waste logistics, addressing customer needs via phone and email. The ideal candidate has over 2 years of customer service experience, is proficient in Microsoft Office, and is organized and adaptable. This role includes great benefits like 401K matching, comprehensive health coverage, and a empowering culture focused on innovation.