Customer Service Advocate

Daniels Sharpsmart; Richmond (VA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

401(k) Matching

Comprehensive Benefits

Job Stability

Full-time role: Mon-Fri 8:30–5

Industry Leader

Job summary

Daniels Health in Richmond, VA is seeking a Customer Service Advocate to be the trusted voice for healthcare clients, ensuring every interaction is smooth, solutions-focused, and service-driven.

You will coordinate with hospitals and logistics teams on hazardous waste logistics, resolve customer requests in Salesforce, and analyze data to improve service delivery and customer satisfaction.

Qualifications

• 2+ years of customer service or administrative experience.
• Proficiency in Microsoft Office; Salesforce experience is a plus.
• Comfortable working with data to support decisions and process improvements.
• Highly organized, adaptable, and able to manage multiple priorities.
• Willingness to work flexible hours, including rare weekends/holidays.
• Experience in healthcare, logistics, or service-based industries.
• Proven track record of improving processes or customer satisfaction.
• Familiarity with inventory or routing systems.

Responsibilities

• Support all customer service and administrative functions related to hazardous waste logistics, including manifests, route books, and scheduling with third-party incinerators.
• Serve as the first point of contact for hospitals and healthcare facilities via phone and email.
• Investigate and resolve customer requests and complaints using Salesforce.
• Coordinate with production and transport teams to ensure timely deliveries.
• Create and distribute manifests, tracking forms, and process documents.
• Support daily routing logistics and inventory coordination.
• Collaborate across departments to manage account changes and generate reports.
• Analyze customer and operational data to identify trends and improve service delivery.

Skills

Customer service

Data analysis

Salesforce

Microsoft Office

Organizational skills

Healthcare logistics experience

Process improvement

Tools

Salesforce

Microsoft Office

Inventory systems

Job description

Overview

Make a meaningful impact in healthcare while growing your career. Daniels Health is seeking a Customer Service Advocate to be the trusted voice for our healthcare clients; ensuring every interaction is smooth, solutions-focused, and service-driven.

Check out more about our Customer Service team here: https://www.danielshealth.com/knowledge-center/life-customer-service-representative-daniels-health

About Daniels Health

We are on a mission to make healthcare safer. Daniels Health provides reusable medical waste containers designed to reduce needlestick injuries and support sustainability. After use, we professionally clean and sanitize each container for reuse, while responsibly disposing of medical waste at our treatment facilities. Our closed-loop system ensures safety, compliance, and environmental responsibility for our customers.

Responsibilities

• Support all customer service and administrative functions related to hazardous waste logistics, including preparing and closing manifests, creating route books, scheduling with third-party incinerators, and ensuring regulatory compliance.
• Serve as the first point of contact for hospitals and healthcare facilities via phone and email.
• Investigate and resolve customer requests and complaints using Salesforce.
• Coordinate with production and transport teams to ensure timely deliveries.
• Create and distribute manifests, tracking forms, and process documents.
• Support daily routing logistics and inventory coordination.
• Collaborate across departments to manage account changes and generate reports.
• Analyze customer and operational data to identify trends and improve service delivery and continuously seek ways to improve processes and enhance customer experience.

Qualifications

• 2+ years of customer service or administrative experience.
• Proficiency in Microsoft Office; Salesforce experience is a plus.
• Comfortable working with data to support decisions and process improvements.
• Highly organized, adaptable, and able to manage multiple priorities.
• Willingness to work flexible hours, including weekends or holidays as needed (rare).
• Experience in healthcare, logistics, or service-based industries.
• Proven track record of improving processes or customer satisfaction.
• Familiarity with inventory or routing systems.

Benefits & Compensation

• Industry Leader: Over 20 years of excellence in medical waste management with top-tier NPS and delivery-reliability scores.
• 401(k) Matching: 50% employer match on up to 6% contribution (up to 3% employer contribution), with match starting Day 1, 5-year vesting schedule.
• Comprehensive Benefits: Medical, Dental, and Vision coverage effective Day 1; paid short-term disability; company-sponsored life insurance; and more.
• Job Stability: As an essential healthcare service provider, we are recession-proof and non-seasonal.
• Permanent Role: Full-time, Monday-Friday, 8:30 AM-5 PM.
• Empowering, visionary culture: We think differently, act boldly, and value authenticity, creativity, and trust. Our team thrives on innovation, agility, and purpose-driven work, where every unique talent contributes to meaningful impact in healthcare.

Equal Employment Opportunity

Daniels Health & Sharpsmart is an equal opportunity employer. In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these principles and mandates. Daniels Health & Sharpsmart prohibit discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law. Daniels Health & Sharpsmart conforms to the spirit as well as to the letter of all applicable laws and regulations.