Healthcare Customer Advocate — Impactful, Data-Driven Support

Daniels Sharpsmart; Baltimore (MD); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

401K matching

Comprehensive benefits

Job stability

Full-time role

Job summary

Daniels Health & Sharpsmart is seeking a Customer Service Advocate to be the trusted voice for healthcare clients, ensuring interactions are smooth, solutions-focused, and service-driven.

You will support hazardous waste logistics, manifests, and scheduling, while coordinating with hospitals and healthcare facilities. A background in healthcare or logistics helps, with strong data-driven decision making and responsiveness valued.

Qualifications

• 2+ years of customer service or administrative experience.
• Experience in healthcare, logistics, or service-based industries.
• Proficiency in Microsoft Office; Salesforce experience is a plus.
• Comfortable working with data to support decisions and process improvements.

Responsibilities

• Provide excellent customer service to healthcare clients via phone and email.
• Prepare and close manifests, create route books, and schedule with third-party incinerators.
• Investigate and resolve customer requests and complaints using Salesforce.
• Coordinate with production and transport teams to ensure timely deliveries.
• Create and distribute manifests, tracking forms, and process documents.
• Support daily routing logistics and inventory coordination.
• Collaborate across departments to manage account changes and generate reports.

Skills

Customer service

Salesforce

Administrative support

Microsoft Office

Education

High school diploma or equivalent

Tools

Salesforce

Microsoft Excel

Job description

Daniels Health & Sharpsmart is seeking a Customer Service Advocate to be the trusted voice for healthcare clients, ensuring interactions are smooth, solutions-focused, and service-driven.

You will support hazardous waste logistics, manifests, and scheduling, while coordinating with hospitals and healthcare facilities. A background in healthcare or logistics helps, with strong data-driven decision making and responsiveness valued.