Healthcare IT Systems Analyst I – EHR & Clinical Apps

University of Houston; Houston (TX); On-site; USD 55,000 - 68,000; Full time

Job summary

The University of Houston in Houston seeks a motivated IT professional to support our clinical information systems, including Athena EHR. The role emphasizes frontline technical support, data security, and system reliability, with collaboration across clinical teams to meet user needs.

Responsibilities include troubleshooting hardware and software, incident response through ITSM, user access management, and implementing enhancements while adhering to HIPAA and security standards.

Qualifications

• First-level technical support for Athena EHR and clinical applications.
• Experience with HIPAA security standards and data privacy.
• Knowledge of ITSM ticketing workflows and incident management.
• Background in clinical information systems is preferred.

Responsibilities

• Provide frontline support for Athena EHR and clinical apps.
• Troubleshoot workstation hardware, software, printers, and peripherals.
• Respond to incidents via ITSM ticketing system and escalate when needed.
• Assist with user account administration and access management.
• Maintain system reliability, data integrity, and security compliance.
• Collaborate with clinical/operational teams on implementations.

Skills

Technical support

ITSM

HIPAA compliance

System administration

Education

Bachelor's degree

Tools

Athena EHR

Ticketing system

Job description

The University of Houston in Houston seeks a motivated IT professional to support our clinical information systems, including Athena EHR. The role emphasizes frontline technical support, data security, and system reliability, with collaboration across clinical teams to meet user needs.

Responsibilities include troubleshooting hardware and software, incident response through ITSM, user access management, and implementing enhancements while adhering to HIPAA and security standards.