Healthcare IT Support Technician (Epic & Windows)
Rochelle Community Hospital
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Job summary
Rochelle Community Hospital is seeking an IT Support professional to install, upgrade, and troubleshoot hospital hardware and software. You will administer the Help Desk system, collaborate with departments, and assist with Epic and related applications while maintaining equipment records and supporting project implementations.
The role requires 2 years of hands-on IT experience, an associate degree or equivalent, and strong communication and organizational skills to support a demanding
Qualifications
- Associate degree or equivalent hands-on experience in information technology or related field.
- Two years of hands-on experience in a computer-related setting, through work or education.
Responsibilities
- Install, upgrade, maintain, troubleshoot hardware and software on hospital computing equipment.
- Administer Help Desk tickets and track requests through completion.
- Collaborate with hospital departments to diagnose and resolve IT issues.
- Define hardware/software needs and coordinate with vendor support for problems.
- Educate users on technical processes and equipment.
- Support Epic and related clinical/business applications as needed.
Skills
Education
Tools
Job description
Rochelle Community Hospital is seeking an IT Support professional to install, upgrade, and troubleshoot hospital hardware and software. You will administer the Help Desk system, collaborate with departments, and assist with Epic and related applications while maintaining equipment records and supporting project implementations.
The role requires 2 years of hands-on IT experience, an associate degree or equivalent, and strong communication and organizational skills to support a demanding
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