EHR and IT Support Specialist

Great Plains Tribal Leaders Health Board; Rapid City (SD); On-site; USD 33,000 - 41,000; Full time

Job summary

Oyate Health Center is seeking an EHR and IT Support Specialist to provide frontline and specialized technical support for Epic and related clinical technologies. You will deploy, configure, and maintain end-user devices, software, user access, connectivity, and telecommunications, while coordinating with IT, clinical operations, vendors, and users to keep systems secure and available.

The role emphasizes endpoint support, troubleshooting, documentation, and customer service in a healthcare

Qualifications

• Associate degree in IT or related field plus 1 year of IT help desk experience.
• Experience deploying and supporting hardware, software, and network-connected devices.
• Valid driver license and vehicle insurance when driving is required.

Responsibilities

• Provide front-line and specialized technical support for Epic and clinical technologies.
• Deploy, configure, maintain, and support end-user devices, software, user access, and connectivity.
• Liaise among IT, clinical operations, vendors and end users to ensure reliable system access.
• Assist with security, documentation, troubleshooting and escalation practices.

Education

Associate degree in Information Technology, Computer Science, Information Systems, Healthcare Technology, or related field

High School diploma or GED

Bachelor’s degree in Information Technology, Information Systems, Cybersecurity, Healthcare Informatics, or related field

Tools

OCHIN Epic

Endpoint management tools

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

EHR and IT Support Specialist

Information Technology Full Time Professional Information Technology, Oyate Health Center, Rapid City, SD, US

Salary Range: $24.20 To $30.09 Hourly

Job Summary

The EHR and IT Support Specialist provides front-line and specialized technical support for OCHIN Epic, enterprise information technology systems, and associated clinical technologies. The position deploys, configures, maintains, and supports end-user devices, software, user access, connectivity, telecommunications, peripheral equipment, and technology infrastructure. Serving as a liaison among Information Technology, clinical operations, vendors, and end users, the position helps maintain reliable, secure, and efficient access to systems needed for healthcare delivery and organizational operations.

Qualifications

Minimum Qualifications

• Education: Associate degree in Information Technology, Computer Science, Information Systems, Healthcare Technology, or a related field and one (1) year of progressively responsible experience providing help desk, technical support, information technology operations, infrastructure, or related support; or high school diploma or GED and three (3) years of progressively responsible experience in those areas.
• Experience: Experience deploying and supporting hardware, software, user accounts, network-connected devices, telecommunications, and peripheral equipment is required.
• Licensure/Certification: Valid driver license and vehicle insurance meeting organizational and state requirements when driving is required.
• Knowledge, Skills, and Abilities: Working knowledge of endpoint support, OCHIN Epic and clinical technology, access management, networking, security, telecommunications, infrastructure support, troubleshooting, documentation, customer service, and escalation practices.

Preferred Qualifications

• Bachelor’s degree in Information Technology, Information Systems, Cybersecurity, Healthcare Informatics, or a related field.
• Experience supporting healthcare technology, electronic health records, clinical environments, OCHIN Epic, or Epic environments.
• CompTIA A+, Network+, Microsoft, healthcare technology, or Epic-related credentials.

Physical & Environmental Requirements

• Primarily works in office, healthcare, training, technology-support, and organizational facility environments, with frequent movement between departments, workstations, clinics, training rooms, and facilities.
• May require occasional evening, weekend, or extended hours during upgrades, implementations, go-live activities, or technology emergencies.
• May require local and occasional regional travel, generally less than 10 percent.
• Frequently sits, stands, walks, bends, stoops, reaches, kneels, and climbs while installing or supporting equipment; frequently uses hands and fingers to operate computers, tools, and technology devices.
• Must be able to lift, carry, move, and install equipment weighing up to 50 pounds and have close visual acuity for troubleshooting hardware, reviewing technical documentation, and working with computer systems.