Healthcare IT Support Technician — EHR & End-User Expert

DAMIAN FAMILY HEALTH CENTER; New York (NY); On-site; USD 63,000 - 67,000; Full time

Job summary

DAMIAN FAMILY HEALTH CENTER is seeking an IT Technician to provide primary end-user support across the organization, ensuring reliable operation of hardware, software, and EHR systems. The role emphasizes timely, professional assistance, documentation, and adherence to HIPAA and security practices.

The position requires an associate degree in a related field with 2+ years of experience, familiarity with Microsoft 365, and strong customer service skills in a multi-site healthcare setting.

Qualifications

• Associate degree or higher in Computer Science, IT, Information Systems, or related field with 2+ years of IT support experience.
• Experience installing, configuring, and troubleshooting computer hardware and software.
• Experience providing technical support in healthcare environments and with EHR systems.

Responsibilities

• Serve as a primary contact for employee technology questions, incidents, and service requests.
• Provide on-site and remote technical support, including ticketing and email communications.
• Troubleshoot hardware, software, connectivity, and peripheral issues; document actions and resolutions.
• Assist with system deployments, upgrades, and inventory documentation.
• Maintain security and confidentiality of patient and organizational information.

Skills

Technical troubleshooting

End-user support

Documentation

Customer service

Education

Associate degree in Computer Science/IT/IS or related field

Tools

Microsoft 365

Remote-support tools

Ticketing systems

EHR software

Job description

DAMIAN FAMILY HEALTH CENTER is seeking an IT Technician to provide primary end-user support across the organization, ensuring reliable operation of hardware, software, and EHR systems. The role emphasizes timely, professional assistance, documentation, and adherence to HIPAA and security practices.

The position requires an associate degree in a related field with 2+ years of experience, familiarity with Microsoft 365, and strong customer service skills in a multi-site healthcare setting.