Provider Support Specialist (Healthcare)

Optum; San Juan (PR); On-site; USD 22,000 - 30,000; Full time

Job summary

Optum, a global health services company, seeks a customer service professional to support healthcare providers with credentialing and contracting status via phone or chat. The role emphasizes efficient problem solving, documentation, and building positive provider relationships.

Work is office-based with three in-office days per week, within standard business hours. The successful candidate will navigate complex systems and communicate clearly, contributing to improved health outcomes and

Qualifications

• 1+ years of experience in a related environment (office, administrative, clerical, customer service) using phones and computers.
• Ability to navigate and learn new and complex computer system applications (Microsoft Windows).
• Available to work 40 hours/week, Monday–Friday; 8:00am–6:00pm ATL; may include holidays/overtime.
• English proficiency required.

Responsibilities

• Provides customer service support to providers via live phone call or live chat and updates on credentialing or contracting status.
• Focus on issue resolution on first interaction while navigating complex systems.
• Deliver information and answer questions to foster provider relationships.
• Complete documentation to track provider issues and report trends.
• Outbound calls as needed to resolve cases.
• Other duties or projects as assigned.
• English proficiency assessment will be required after application.

Skills

Customer service

English proficiency

Microsoft Windows

Job description

Optum, a global health services company, seeks a customer service professional to support healthcare providers with credentialing and contracting status via phone or chat. The role emphasizes efficient problem solving, documentation, and building positive provider relationships.

Work is office-based with three in-office days per week, within standard business hours. The successful candidate will navigate complex systems and communicate clearly, contributing to improved health outcomes and