Tech Support Specialist: Advanced Troubleshooter

Optum; Owensboro (KY); On-site; USD 28,000 - 50,000; Full time

Benefits offered by this job

Comprehensive benefits package

Equity stock purchase

401k contribution

Incentive and recognition programs

Job summary

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The role focuses on advanced troubleshooting, system analysis, and proactive support to resolve complex IT issues and improve service quality.

You will diagnose problems, document findings, mentor junior staff, and ensure high customer satisfaction while supporting a diverse user base. This full-time position offers a comprehensive benefits package and career development

Qualifications

• High School Diploma or GED required.
• 1+ years of experience with computer systems, software, networking and hardware.
• 1+ years in IT support, helpdesk, or related field.
• 1+ years in stakeholder communication of technical information to technical and non-technical users.

Responsibilities

• Diagnose and resolve intricate technical problems with software, hardware, and network systems.
• Analyze system configurations to identify root causes of technical issues and suggest effective solutions.
• Handle complex or escalated technical issues that junior support staff cannot resolve.
• Create and maintain knowledge base articles and technical documentation for users and staff.
• Guide and mentor junior technical support staff.
• Implement proactive measures to prevent future technical problems.
• Ensure high levels of customer satisfaction by providing prompt, professional, and effective technical assistance.

Skills

Computer systems knowledge

Software applications

Networking

Hardware

Analytical thinking

Problem-solving

IT support

Stakeholder communication

Driver's license (US)

Education

High School Diploma/GED

Job description

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The role focuses on advanced troubleshooting, system analysis, and proactive support to resolve complex IT issues and improve service quality.

You will diagnose problems, document findings, mentor junior staff, and ensure high customer satisfaction while supporting a diverse user base. This full-time position offers a comprehensive benefits package and career development