Healthcare IT Support Specialist

Move Vertical; Savannah (GA); On-site; USD 30,000 - 41,000; Full time

Job summary

Move Vertical in Savannah, GA is seeking an IT Support Technician to deliver frontline technical help to clinical and administrative staff. You will troubleshoot hardware, software, networking, and peripheral issues, install devices, and support Microsoft 365 apps with a service‑oriented approach.

The role requires a high school diploma or GED, HIPAA training, strong communication, and the ability to document issues in a ticketing system while protecting patient information.

Qualifications

• High school diploma or GED required.
• HIPAA training/certificate required.
• Basic understanding of computer hardware, software, and networking.
• Experience troubleshooting Microsoft Windows computers.
• Familiarity with Microsoft 365 applications including Outlook, Teams, Word, and Excel.
• Strong customer-service and communication skills.
• Ability to troubleshoot technical issues logically and independently.
• Ability to document work accurately in a ticketing system.
• Ability to maintain confidentiality when working around patient and healthcare information.

Responsibilities

• Provide Tier 1 and basic Tier 2 technical support to healthcare employees and staff.
• Troubleshoot desktop computers, laptops, monitors, printers, scanners, mobile devices, and related peripherals.
• Install, configure, deploy, and replace computers and other IT equipment.
• Troubleshoot Windows operating systems and common business applications.
• Assist users with password resets, account-access issues, and basic Microsoft 365 applications.
• Support network connectivity, Wi‑Fi, printers, and peripheral devices.
• Respond to help desk tickets and document troubleshooting steps and resolutions.
• Escalate complex technical issues to the appropriate IT support team.
• Assist with employee onboarding and offboarding, including workstation and account setup.
• Maintain accurate equipment and asset records.
• Follow established cybersecurity, privacy, and information‑security procedures.
• Provide professional technical assistance to clinical and non‑clinical users.
• Protect confidential patient and organizational information in accordance with HIPAA requirements.
• Travel between nearby healthcare facilities may occasionally be required.
• Perform other IT support duties as assigned.

Skills

Customer service

Communication

Troubleshooting

Hardware knowledge

Software troubleshooting

Microsoft 365 apps

Ticketing/documentation

Confidentiality

Education

High school diploma or GED

Associate degree or technical certificate in IT

Job description

Move Vertical in Savannah, GA is seeking an IT Support Technician to deliver frontline technical help to clinical and administrative staff. You will troubleshoot hardware, software, networking, and peripheral issues, install devices, and support Microsoft 365 apps with a service‑oriented approach.

The role requires a high school diploma or GED, HIPAA training, strong communication, and the ability to document issues in a ticketing system while protecting patient information.