Healthcare IT Support Specialist

University of Vermont; Burlington (VT); On-site; USD 70,000 - 78,000; Full time

Benefits offered by this job

Union position

Job summary

The University of Vermont is seeking an IT Professional to provide technical support, analyze implementation and ongoing enhancement of CHWB EHR systems, and support devices and software across the campus health initiative. You will collaborate with CHWB IT and clinic teams to prioritize requests, ensure security, and improve patient care through efficient information access.

Ideal candidates will have a technology degree and 3+ years of relevant experience, strong Microsoft 365 proficiency, and

Qualifications

• Bachelor’s degree in a technology field and three years of related experience.
• Experience in desktop hardware, application and website support.
• Familiarity with cloud computing environments, SQL, data analysis, data transmission methods, Windows and IOS platforms, and general web technologies.
• Proficiency with Microsoft 365 applications.
• Experience with outside vendors and interfacing systems.
• Effective verbal and written communication skills.
• Effective troubleshooting skills.

Responsibilities

• Provide technical support and perform analysis related to implementation, operation, and ongoing enhancement of the CHWB EHR system, personal computing devices, medical devices, peripheral hardware, and other related software systems.
• Collaborate with the CHWB IT team to continuously assess and prioritize service requests and IT projects, providing exceptional customer service and follow-through.
• Participate in department risk assessments, security audits and system reviews of security controls.
• Work effectively with administrators, clinicians, students, and other staff to optimize the value of the EHR in clinical work and in accessing system information for the purpose of optimizing the quality of care and the efficient use of resources.
• Contribute to a welcoming and inclusive Center for Health and Wellbeing for all students and staff.

Skills

Desktop hardware

Application support

Cloud computing environments

SQL

Data analysis

Windows

iOS platforms

Web technologies

Microsoft 365 applications

Vendor interfacing

Verbal & written communication

Troubleshooting

Education

Bachelor’s degree in technology or related field

Tools

Microsoft 365 applications

Job description

The University of Vermont is seeking an IT Professional to provide technical support, analyze implementation and ongoing enhancement of CHWB EHR systems, and support devices and software across the campus health initiative. You will collaborate with CHWB IT and clinic teams to prioritize requests, ensure security, and improve patient care through efficient information access.

Ideal candidates will have a technology degree and 3+ years of relevant experience, strong Microsoft 365 proficiency, and