St. Vincent CFS Intern

Intermountain Healthcare Inc.; Billings (MT); On-site; USD 27,000 - 34,000; Full time

Job summary

Intermountain Health St Vincent Regional Hospital is seeking an IT Intern for an in-person role in Billings, Montana. The position focuses on learning to deploy, support, maintain, and troubleshoot computers and devices while gaining exposure to the department’s operations.

You will document resolutions in the ITIL ticketing system and assist with projects, incidents, and service requests under supervision. The role emphasizes teamwork, communication, and adherence to security policies.

Qualifications

• Demonstrated basic computer hardware knowledge.
• Strong written and verbal communication skills.
• Ability to prioritize and manage tasks in a fast-paced environment.
• Customer-service orientation with attention to detail.

Responsibilities

• Resolve minor computer issues under supervision.
• Document notes and resolutions in the ticketing system.
• Update staff on status of projects, incidents and requests.
• Support new and existing systems and stay updated on technology changes.
• Assist with implementing security policies for hardware and software.

Skills

Computer hardware

Communication

Prioritization

Customer service

Education

High School Diploma

Tools

ITIL ticketing system

Job description

Job Description

This position supports a department or function by performing assigned tasks or assisting with assigned projects, allowing the intern to gain

an understanding of the business function.

They learn to deploy, support, maintain and troubleshoot computers and other devices. This position allows the incumbent the ability to gain

a subset of the total knowledge required within the support specialty area. Requires additional support and/or training to become fully

proficient. This position is overseen by higher lever technical contributors such as the associate, staff, senior, and consultant professionals.

In person position!

Essential Functions

• Under the direction of team members, they learn to resolve minor computer issues.
• Adequately documents notes and resolution to issues in ITIL ticketing system.
• Updates support staff regularly on the status of projects, incidents, service requests.
• Responds to messages according to priority schedule. Under the direction of team members, they learn to support new and existing systems while keeping abreast of technology changes.
• Under the direction of team members, implements enterprise defined security policies (hardware and software).
• Works with team members to identify solutions and perform tasks that accomplish individual and team goals.
• Gains knowledge of the department’s / facility’s functions. Under the direction of team members, the CFS Intern is involved in a variety of projects that support the needs of the department / facility.
• Performs other duties as assigned.

Skills

• Demonstrated knowledge of basic computer hardware (pc, mouse, monitor, keyboard).
• Strong written and oral communication skills and the ability to present ideas in user-friendly language.
• Self-motivated and directed with the ability to effectively prioritize and execute tasks in a high-pressure environment.
• Strong customer service orientation with keen attention to detail.

Qualifications

• High School Diploma or equivalent required.
• Strong research, organizational and analytical skills as well as the ability to teach users.
• Demonstrated ability to solve problems in a graceful and sensitive manner.
• Ability to successfully function in a fast paced, service-oriented environment.
• Experience using word processing, spreadsheet, database, internet and e‑mail and scheduling applications.
• Experience in a role requiring effective verbal, written and interpersonal communication skills.

Preferred

• Students in Information Systems or related field and/or equivalent work experience

Physical Requirements

Interact with others requiring the employee to verbally communicate as well as hear and understand spoken information, and identify volume, tone, and quality of telecom signals.

• Support the weight of IT equipment while transporting it. Push or pull portable equipment, including heavy items.
• Ascend and descend stairs or ladders to service IT equipment needs. Move around on hands and knees. Lower body by bending at the hips and the knees or to place body weight on one or both knees.
• Raise or lower an object from one level to another.
• Operate IT equipment, tools, and computers requiring the ability to move fingers and hands.
• See and read computer monitors and documents.
• Transport oneself from place to place.

Location

Intermountain Health St Vincent Regional Hospital

Work City

Billings

Work State

Montana

Scheduled Weekly Hours

40

The hourly range for this position is listed below. Actual hourly rate dependent upon experience.

$19.29 - $24.75

Benefits

• We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process.

All positions subject to close without notice.