Healthcare IT Support Engineer - First-Line Ownership & Growth

Sectra; Denver (CO); On-site; USD 70,000 - 105,000; Full time

Job summary

Sectra’s Service Operations Center is seeking a Technical Support Specialist to own problems from initial contact to resolution. You’ll provide first-line support, triage cases, collaborate with engineers, and build expertise across Sectra solutions and healthcare environments.

The role emphasizes learning, documentation, and customer communication, with shifts and some after-hours work as needed. A strong foundation in Jira/Confluence and IT fundamentals is expected.

Qualifications

• 0–5 years of experience in technical support or related field.
• Willingness to learn and develop new technical skills.
• Strong communication skills with both technical and non-technical audiences.
• Organized, dependable, and able to manage multiple priorities.

Responsibilities

• Gather information, document issues clearly, and perform initial troubleshooting.
• Resolve common technical issues using established processes and tools.
• Triage support cases by urgency, impact, and complexity; route to the right team.
• Keep customers informed through the support process and hand off when needed.
• Maintain accurate case records, notes, and resolutions.
• Collaborate with engineers to support efficient case resolution and customer experience.
• Build knowledge of Sectra solutions and customer environments through training.

Skills

Curiosity

Learning mindset

Clear communication

Team collaboration

Organization

Multitasking

Education

Degree in technical/health-technology field

Tools

Jira

Confluence

Job description

Sectra’s Service Operations Center is seeking a Technical Support Specialist to own problems from initial contact to resolution. You’ll provide first-line support, triage cases, collaborate with engineers, and build expertise across Sectra solutions and healthcare environments.

The role emphasizes learning, documentation, and customer communication, with shifts and some after-hours work as needed. A strong foundation in Jira/Confluence and IT fundamentals is expected.