Technical Support Specialist: First-Line Ownership & Growth

Jobylon AB; Shelton (CT); On-site; USD 70,000 - 105,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Retirement plan with company match

Paid time off and parental leave

Job summary

Sectra's Service Operations Center seeks a Technical Support Specialist to own issues from first contact to resolution, while learning Sectra's tools and platforms. You’ll join a team that triages requests, documents cases, and collaborates with engineers to deliver fast, reliable customer support.

The role emphasizes curiosity, clear communication, and the willingness to learn, with opportunities to grow into broader technical areas and hands-on training.

Qualifications

• 0–5 years of experience in technical support or related field.
• Curiosity about how systems work and solving technical problems.

Responsibilities

• Provide first-line support, take ownership of issues from initial contact to resolution.
• Triage inbound requests, route to the right technical resource, and keep customers informed.
• Maintain accurate case records and troubleshooting notes; contribute to docs and processes.
• Collaborate with engineers to resolve issues and support customer environments.
• Own and support internal Customer Operations tools (softphones) and provide user support.
• Provide coverage across multiple Helpdesk shifts and possible after-hours work.
• Travel up to 25%.

Skills

Curiosity

Willingness to learn

Clear communication

Organization

Teamwork

Education

Technical or health-technology degree

CompTIA A+

CompTIA Network+

Tools

Jira

Confluence

Windows

Linux

Job description

Sectra's Service Operations Center seeks a Technical Support Specialist to own issues from first contact to resolution, while learning Sectra's tools and platforms. You’ll join a team that triages requests, documents cases, and collaborates with engineers to deliver fast, reliable customer support.

The role emphasizes curiosity, clear communication, and the willingness to learn, with opportunities to grow into broader technical areas and hands-on training.