Healthcare IT Supervisor - Lead Tech Teams & Systems

Augusta Health Brand; Fishersville (VA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health insurance

Onsite parking

Tuition reimbursement

Paid time off

Career development

Job summary

Augusta Health in Fishersville, Virginia is seeking an IT Supervisor to lead hospital IT teams, oversee systems, and coach staff in a HIPAA‑compliant environment.

You will collaborate with clinical and non‑clinical partners, manage workload, and drive performance with a focus on security, reliability, and excellent service. This role requires strong leadership and analytical skills in a healthcare setting.

Qualifications

• Candidate must have strong verbal, written and interpersonal communication skills and the ability to communicate appropriately with technical, clinical, and business experts.
• Knowledge and experience with Windows operating systems. Considerable experience with Microsoft Word, Excel and Outlook is expected.
• Knowledge of IT Service Management applications and ITIL processes and procedures.
• Good analytical, problem solving, and data management skills.
• Dedicated commitment to customer service.
• Demonstrates commitment to process improvement and adherence of best practices.
• Ability to work independently with minimal supervision, assume responsibility and ownership of problems, and be self‑driven to obtain resolution to issue.
• Ability to manage their own and others’ time to optimize efficiency and productivity.
• Ability to mentor and provide guidance, training, and developmental opportunities for team members.
• Ability to make quality, independent decisions.
• Ability to set expectations for staff and monitor delegated activities.
• Ability to solve conflicts and manage and repair relationships.
• Ability to maintain confidentiality and adhere to all organizational policies and procedures including those related to PHI.
• Ability to cope with stressful situations and maintain a calm and professional demeanor.
• Ability to manage difficult or emotional customer situations, respond promptly to customer needs, and solicit customer feedback to improve services.
• Able to handle occasional intense demands as may arise from meeting deadlines, addressing physicians, and dealing with confidential situations.

Responsibilities

• Conducting performance reviews
• Providing ongoing counseling and coaching
• Recommending promotions
• Creating long‑range staffing plans
• Recommending salary changes
• Setting performance goals and objectives
• Assessing staff training & development needs
• Hiring (interviewing and assisting with staffing decisions)
• Mentoring for performance improvement
• Maintaining team member documentation and records as appropriate.
• Operates in support of Information Security and Compliance, by ensuring teams adhere to policies, and support of hardening efforts to ensure the protection of organizational data and systems.
• Assist with project coordination and execution in manner that aligns team efforts with priorities and ensuring timely delivery.
• Work with vendors to ensure reliability, efficient service agreements, and timely issue resolution, in support of ensuring vendor relations required for successful hospital operations.
• Developing and communicating staff schedules in accordance with customer needs; ensuring adherence to time and attendance policies and procedures;
• Creating and maintaining a high-performance environment characterized by positive leadership and a dedicated team orientation.
• Is an accessible and visible role model for subordinates.
• Fosters enthusiasm and maintains mutual trust, candor and respect with staff; ensures productive resolution of conflict.
• Supervises staff's technical and professional performance.
• Resolves technical and personnel issues timely. Repetitive issues are kept to a minimum, and goals set to correct actions.
• Frontline supervision performance feedback occurs with staff in a timely manner.
• Staff work time and attendance is monitored for adherence to Augusta Health policies.
• Monitors productivity indicators and proposes adjustments as needed.

Skills

Verbal communication

Written communication

Interpersonal skills

Leadership

Mentoring

Time management

Problem solving

Customer service

Data analysis

PHI confidentiality

Education

Bachelor's Degree or ten years' experience

Tools

Windows OS

Microsoft Word

Microsoft Excel

Microsoft Outlook

ITIL

ITIL4 Foundation Certification

Job description

Augusta Health in Fishersville, Virginia is seeking an IT Supervisor to lead hospital IT teams, oversee systems, and coach staff in a HIPAA‑compliant environment.

You will collaborate with clinical and non‑clinical partners, manage workload, and drive performance with a focus on security, reliability, and excellent service. This role requires strong leadership and analytical skills in a healthcare setting.