Healthcare IT Service Leader - SaaS Ops & Uptime

Medclinicx; Austin (TX); On-site; USD 90,000 - 150,000; Full time

Job summary

Med Clinic X is a healthcare technology company delivering secure digital health solutions for US healthcare providers. We seek an IT Service Manager to oversee service delivery, incident response, and system reliability across healthcare SaaS platforms.

You will coordinate with engineering, DevOps, support, and client teams to maintain operational excellence and HIPAA-compliant service levels. Join a mission to deliver stable technology services for daily patient care.

Qualifications

• Bachelor's degree in IT, Computer Science, or related field.
• Experience in IT service management or IT support operations.
• Strong understanding of ITIL frameworks.
• Experience managing technical support or ticketing teams.
• Ability to lead teams in high-pressure outage environments.

Responsibilities

• Oversee end-to-end IT service delivery and operations.
• Manage incident, problem, and change management processes.
• Ensure system uptime and service reliability controls.
• Define and enforce IT service delivery standards.

Skills

ITIL Framework

Incident Management

Service Delivery

Team Leadership

SaaS/Healthcare IT

Education

Bachelor's degree in IT/CS or related

Tools

ServiceNow

Jira

Monitoring Dashboards

Job description

Med Clinic X is a healthcare technology company delivering secure digital health solutions for US healthcare providers. We seek an IT Service Manager to oversee service delivery, incident response, and system reliability across healthcare SaaS platforms.

You will coordinate with engineering, DevOps, support, and client teams to maintain operational excellence and HIPAA-compliant service levels. Join a mission to deliver stable technology services for daily patient care.