Healthcare IT Service Desk Lead

Pediatric Home Service; Roseville (MN); Sur place; USD 70 000 - 85 000; Plein temps

Avantages offerts par ce poste

Holiday Pay

Paid Time Off

Health and Dental insurance

Short & Long-Term Disability and Life Insurance

401K with match & educational benefits

Résumé du poste

A pediatric home health agency in Roseville, MN is seeking a Service Desk Supervisor to oversee daily IT service desk operations. The role includes supervising staff, ensuring high-quality IT support for healthcare professionals, and managing service desk metrics. Candidates should have significant IT service desk experience, supervisory skills, and strong communication abilities. The company offers a competitive salary range between $70,000 to $85,000 annually and a robust benefits package, including health insurance and paid time off.

Qualifications

• 3–5 years of IT service desk or help desk experience.
• 1–2 years in a supervisory or team lead role.
• Strong leadership, coaching, and people management abilities.
• Excellent communication skills with both technical and non-technical audiences.

Responsabilités

• Oversee daily IT Service Desk operations in a fast-paced, regulated healthcare environment.
• Supervise service desk staff, including scheduling and prioritization.
• Ensure efficient, professional IT support for clinicians and staff.
• Track and report service desk metrics.

Description du poste

A pediatric home health agency in Roseville, MN is seeking a Service Desk Supervisor to oversee daily IT service desk operations. The role includes supervising staff, ensuring high-quality IT support for healthcare professionals, and managing service desk metrics. Candidates should have significant IT service desk experience, supervisory skills, and strong communication abilities. The company offers a competitive salary range between $70,000 to $85,000 annually and a robust benefits package, including health insurance and paid time off.