Clinical Office Assistant - Cancer Care Call Center

SEH Saint Elizabeth Medical Center, Inc.; United States; Hybrid; USD 34,000 - 42,000; Full time

Benefits offered by this job

Health coverage within first 30 days

Paid time off

Retirement savings with employer match

Tuition reimbursement

Professional development opportunities

Wellness programs

Internal mobility / mentorship

Job summary

St. Elizabeth Healthcare is hiring a Clinical Office Assistant for our Cancer Care Call Center. Full-Time – 40hours/week, 1st Shift 8:30A-5P. Hybrid following in-person training, one in-office day per month.

This role handles patient registration, scheduling, billing, pre-certification support, medical records retrieval, data entry, and phone coverage. It requires HIPAA compliance and a compassionate, patient-centered approach.

Qualifications

• High school graduate or GED.
• Specialized knowledge in medical terminology.
• Computer fluency/literacy.
• Strong verbal and written communication skills.
• Maintain patient confidentiality.
• Organizational and prioritization abilities.
• Kind and compassionate demeanor.
• 1 year of front desk/registration or patient-facing healthcare experience.

Responsibilities

• Register patients and collect necessary information.
• Schedule patient appointments and manage calendar flow.
• Process patient billing and handle payments or co-pays.
• Assist with pre-certification and insurance information collection.
• Retrieve and release medical records as needed.
• Perform data entry and answer incoming calls.
• Coordinate patient flow and follow up with staff as required.
• Ensure compliance with HIPAA and patient privacy standards.
• Demonstrate respectful, empathetic patient interactions.

Skills

Medical terminology

Computer literacy

Communication skills

Patient confidentiality

Organization and prioritization

Kind

Education

High school graduate or GED

Job description

Engage with us for your next career opportunity. Right Here. Job Type: Regular Scheduled Hours: 40

Why You’ll Love Working with St. Elizabeth Healthcare

At St. Elizabeth Healthcare, every role supports our mission to provide comprehensive and compassionate care to the communities we serve. For more than 160 years, St. Elizabeth Healthcare has been a trusted provider of quality care across Kentucky, Indiana, and Ohio. We’re guided by our mission to improve the health of the communities we serve and by our values of excellence, integrity, compassion, and teamwork. Our associates are the heart of everything we do.

Benefits That Support You

We invest in you — personally and professionally. Enjoy:

• Competitive pay and comprehensive health coverage within the first 30 days.
• Generous paid time off and flexible work schedules
• Retirement savings with employer match
• Tuition reimbursement and professional development opportunities
• Wellness, mental health, and recognition programs
• Career advancement through mentorship and internal mobility

Job Summary

St. Elizabeth Healthcare is hiring a Clinical Office Assistant for our Cancer Care Call Center. Shift/Hours: Full-Time – 40hours/week, 1st Shift 8:30A-5P/ Hybrid Following the initial in person training period, this role will work a hybrid schedule with one in office day a month.

Job Description

This position may be responsible for a variety of duties based on the operations of department, including:

• patient registration
• patient scheduling
• patient billing
• assist with pre-certification if applicable (collect insurance information; receipt of co-pays or bill payments)
• medical records retrieval, release, or collection
• data entry
• answering phones
• Responsible for routine problem resolution, assistance with patient flow coordination, and initiation of follow-up with appropriate staff as needed.
• Ensures compliance with federal, state, and local laws and regulations pertaining to patient privacy and confidentiality, i.e., HIPAA laws.
• Demonstrate respect, dignity, kindness and empathy in each encounter with all patients, families, visitors and other employees regardless of cultural background.

MINIMUM REQUIREMENTS

• Education, Credentials, Licenses: High school graduate or GED
• Specialized Knowledge: Medical terminology
• Computer fluency/literacy
• Communication skills (verbal and written)
• Maintain patient confidentiality
• Organization and prioritization skills
• Kind
• Length of Experience: 1 year of experience in an office front desk type role, healthcare registration, scheduling or other patient-facing healthcare positions.
• FLSA Status: Non-Exempt

About St. Elizabeth Healthcare

Right Career. Right Here. If you're looking for the right careers in healthcare, the right place to be is at St. Elizabeth. Join us, and you'll take pride in the level of care we offer our community. St. Elizabeth Healthcare is one of the oldest, largest and most respected medical providers in the Northern Kentucky, southeastern Indiana and greater Cincinnati region. Together with St. Elizabeth Physicians, the affiliated multi-specialty physician and advanced practice provider organization, we are transforming healthcare through innovative treatments, cutting-edge technology and a heart for our community. We’re right here, sharing one mission: to improve the health of the people we serve.