Healthcare IT Helpdesk Analyst (Junior)

Freeman Hospital; Carthage (MO); On-site; USD 32,000 - 43,000; Full time

Job summary

Newcastle Hospitals NHS Foundation Trust is seeking a Junior IT Service Desk Analyst to support the Great North Care Record and Health Information Exchange. You will provide first- and second-line user support, logging incidents and maintaining service levels within a busy NHS setting.

The role emphasizes patient data confidentiality, teamwork, and delivering high-quality customer service in a fast-paced project environment. Interview date: 20 October 2026; 37.5 hours/week; no agency involvement.

Qualifications

• Educated to A level or equivalent IT service desk experience.
• Hands on Windows OS knowledge (Windows 7+).
• Experience with Microsoft Office (2010+).
• Ability to diagnose technical problems and gather information.
• Experience with ITIL framework and large organisations (1500+ users).

Responsibilities

• Provide first and second line support to GNCR users.
• Log incidents and requests with up-to-date information.
• Escalate to appropriate queues when needed and manage SLAs.
• Keep users informed about system issues and outages.
• Deliver high-quality, customer-focused IT support in a busy NHS environment.

Skills

Ability to absorb information quickly

Teamwork or unsupervised work

Documentation skills

Customer service skills

Telephone manners

Education

A level or equivalent IT service desk experience

Job description

Newcastle Hospitals NHS Foundation Trust is seeking a Junior IT Service Desk Analyst to support the Great North Care Record and Health Information Exchange. You will provide first- and second-line user support, logging incidents and maintaining service levels within a busy NHS setting.

The role emphasizes patient data confidentiality, teamwork, and delivering high-quality customer service in a fast-paced project environment. Interview date: 20 October 2026; 37.5 hours/week; no agency involvement.