Community Health Clerical Assistant – Flexible Hours

Freeman Hospital; Carthage (MO); On-site; USD 27,000 - 31,000; Full time

Job summary

Newcastle Hospitals NHS Foundation Trust seeks a well-organised Clerical Assistant to provide high-quality administrative support to our Community Clinics and Services across Newcastle.

The role involves handling telephone enquiries, processing referrals, maintaining electronic patient records using SystmOne, and coordinating appointments and correspondence in line with local procedures. We offer permanent and fixed-term roles with shifts including evenings and weekends on a rota.

Qualifications

• Excellent communication skills and professional phone manner.
• Experience with SystmOne is desirable.
• Strong administrative and data-entry abilities.
• Ability to work accurately in a busy team environment.

Responsibilities

• Provide clerical and administrative support to community clinical teams.
• Handle telephone enquiries from patients and staff professionally.
• Maintain accurate electronic records using SystmOne and other Trust systems.
• Manage appointments, referrals and correspondence per local procedures.
• Support overall housekeeping and office duties as required.

Skills

Customer care

Confidentiality

Teamwork

Initiative

Adaptability

Keyboard skills

Education

NVQ Level 2 or equivalent qualification / experience

Tools

SystmOne

Microsoft Office

Job description

Newcastle Hospitals NHS Foundation Trust seeks a well-organised Clerical Assistant to provide high-quality administrative support to our Community Clinics and Services across Newcastle.

The role involves handling telephone enquiries, processing referrals, maintaining electronic patient records using SystmOne, and coordinating appointments and correspondence in line with local procedures. We offer permanent and fixed-term roles with shifts including evenings and weekends on a rota.