Healthcare IT Help Desk Technician II

Adult Correction

North Carolina

Sur place

USD 61 000 - 92 000

Plein temps

Il y a 3 jours

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Avantages offerts par ce poste

Health insurance

Retirement plans

NCFlex program for benefits

Paid vacation

Sick leave

Community service leave

Paid parental leave

Résumé du poste

NC DHHS Information Technology Division is seeking a first/second level IT support specialist to provide high level client assistance via phone or remote sessions. You will triage, document, and resolve basic incidents while escalating complex issues to senior staff.

Responsibilities include hardware deployment, software installation, and user support in a complex healthcare IT environment. The role requires SME capabilities in one or more areas and a strong foundational knowledge of Windows,

Qualifications

Experience with IT Asset Management.
Knowledge of Imprivata, Citrix, or VMware Workspace, ServiceNow, or Ivanti environments.
Strong knowledge of Windows OS, Active Directory, printing, and networking basics.

Responsabilités

Provide high level IT support to clients via phone or remote sessions.
Perform triage, documentation and resolution of basic incidents and requests.
Escalate issues outside scope to appropriate staff as needed.
Assist in hardware deployment, software installation, and user support in a healthcare IT environment.
Serve as a subject matter expert in one or more areas and provide first contact resolution.