Healthcare IT Support Technician II — Remote Sessions

State of North Carolina; North Carolina; On-site; USD 61,000 - 92,000; Full time

Job summary

The North Carolina Department of Health and Human Services (DHHS) seeks a User Support Technician II to provide first/second level IT support in a healthcare IT environment. You will assist with hardware deployment, software installation, and user support, resolving incidents and coordinating with higher-level teams as needed.

This role emphasizes strong client communication via phone or remote sessions, and requires knowledge of IT assets, OS, AD, and networking; a certification such as A+ is

Qualifications

• Experience with IT Asset Management.
• Knowledge of Imprivata, Citrix, VMware Workspace, ServiceNow, or Ivanti environments.
• Strong knowledge of Windows OS, Active Directory, printing, and networking basics.

Responsibilities

• Provide high-level support to clients over the phone or through remote sessions.
• Perform advanced assessment, triage, documentation, and resolution of basic incidents and requests.
• Assist in hardware deployment, software installation, and user support in a complex healthcare IT environment.
• Escalate issues outside the scope of responsibility to appropriate staff.

Skills

IT Asset Management

Imprivata

Citrix

VMware Workspace

ServiceNow

Ivanti

Windows OS

Active Directory

Printing

Networking basics

Education

A+ or similar technical certification

Tools

Imprivata

Citrix

VMware Workspace

ServiceNow

Ivanti

Job description

The North Carolina Department of Health and Human Services (DHHS) seeks a User Support Technician II to provide first/second level IT support in a healthcare IT environment. You will assist with hardware deployment, software installation, and user support, resolving incidents and coordinating with higher-level teams as needed.

This role emphasizes strong client communication via phone or remote sessions, and requires knowledge of IT assets, OS, AD, and networking; a certification such as A+ is