Healthcare IT Help Desk Technician – Evening/Weekend

Universal Health Services; Tredyffrin Township (Chester County); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Challenging and rewarding work

Growth and development opportunities

Competitive compensation

Excellent medical, dental, vision and

401k plan with company match

Generous paid time off

Job summary

Universal Health Services, headquartered in King of Prussia, PA, is seeking a Help Desk Technician to support the implementation of UHS applications and resolve user requests across acute care and behavioral health facilities.

The role requires handling tickets, gathering information, escalating issues, and maintaining SLA adherence while communicating with corporate and clinical users. Excellent knowledge of Windows/Office and vendor coordination are essential.

Qualifications

• High school diploma or GED required.
• One or more years of Information Systems experience.
• Knowledge of support methods, practices and hardware.
• Advanced Windows operating system ability.
• Familiar with enterprise level applications including clinical/financial systems.
• Strong written and verbal communication skills.

Responsibilities

• Researches and resolves Customer Support Center Tickets under guidance of senior team members.
• Gathers information via online forms, calls, email or in person.
• Escalates problems to appropriate IS staff and communicates status.
• Documents problem impact and assigns priority and resolution target time.
• Adheres to Service Level and Change Management policies.
• Maintains regular communications with users about requests and resolutions.
• Contacts vendor personnel for issues and escalation as needed.
• Prepares and submits status reports to supervisor.

Skills

Customer support

Problem resolution

Communication skills

Windows operating systems

Microsoft Office

Ticket systems

Education

High school diploma or GED

Tools

Exchange

Lawson Self-Service Portal

Invision

AS400

Document Imaging

Express Query

CA ServiceDesk

Job description

Universal Health Services, headquartered in King of Prussia, PA, is seeking a Help Desk Technician to support the implementation of UHS applications and resolve user requests across acute care and behavioral health facilities.

The role requires handling tickets, gathering information, escalating issues, and maintaining SLA adherence while communicating with corporate and clinical users. Excellent knowledge of Windows/Office and vendor coordination are essential.