Healthcare IT Help Desk Technician - Evenings

Henderson Hospital; Tredyffrin Township (Chester County); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Challenging work environment

Growth opportunities within UHS

Competitive compensation

Medical, dental, vision, prescription

401k with company match

Generous PTO

Job summary

Universal Health Services, Inc. (UHS) in King of Prussia, PA seeks a Help Desk Technician to support the implementation of UHS applications and manage user requests from Acute Care hospitals, behavioral health facilities, and corporate teams.

The role emphasizes timely resolution, documentation, and professional communication. The position requires a high school diploma or GED and 1+ years in Information Systems, with advanced Windows OS skills and familiarity with enterprise tools listed in the

Qualifications

• HS diploma or GED required.
• 1+ years of Information Systems experience.
• Intermediate to advanced knowledge of support methods, practices and hardware.
• Advanced Windows operating system ability.
• Proven knowledge of problem resolution and escalation protocols.
• Working knowledge of 1st and 2nd level PC support issues to troubleshoot and assist end users.

Responsibilities

• Supports the implementation of UHS applications.
• Receives, evaluates, resolves and assigns user requests for assistance.
• Escalates issues to appropriate IS staff.
• Maintains and communicates status of user requests and problems.
• Adheres to Service Level and Change Management policies.
• Communicates with Acute Care and Corporate users with professionalism and decorum.
• May contact vendor personnel regarding issues.

Skills

Windows operating systems

PC support

Customer support

Communication skills

Problem escalation

Healthcare IT

Education

High school diploma or GED

Tools

Exchange

Lawson Self-Service Portal

Invision

AS400

Document Imaging

Express Query

ServiceDesk (CA)

Job description

Universal Health Services, Inc. (UHS) in King of Prussia, PA seeks a Help Desk Technician to support the implementation of UHS applications and manage user requests from Acute Care hospitals, behavioral health facilities, and corporate teams.

The role emphasizes timely resolution, documentation, and professional communication. The position requires a high school diploma or GED and 1+ years in Information Systems, with advanced Windows OS skills and familiarity with enterprise tools listed in the