Healthcare IT Field Services Leader

Optum; Minneapolis (MN); On-site; USD 92,000 - 164,000; Full time

Benefits offered by this job

Benefits package

401k contribution

Equity stock purchase

Job summary

Optum is seeking an Allina Health Field Services Manager to lead onsite IT support across hospitals, clinics, and administrative locations, ensuring exceptional customer experience and operational excellence. The role oversees supervisors and field technicians, manages escalations, staffing, budgets and service metrics, and drives accountable SLA performance and device lifecycle management.

The ideal candidate has solid leadership, healthcare IT experience, vendor management, and a track record

Qualifications

• Management experience in a large-scale environment.
• Healthcare IT experience.
• IT background with AI awareness and field deployment experience.

Responsibilities

• Lead onsite IT support across hospitals, clinics and admin locations.
• Oversee supervisors and field technicians; manage escalations, staffing and budgets.
• Drive SLA performance, device lifecycle and service quality; optimize operations.

Skills

Management

Healthcare

IT background

AI in field

Team leadership

Offshore coordination

Staff management

Tools

ServiceNow

Intune

Microsoft 365

Dashboard tools

Job description

Optum is seeking an Allina Health Field Services Manager to lead onsite IT support across hospitals, clinics, and administrative locations, ensuring exceptional customer experience and operational excellence. The role oversees supervisors and field technicians, manages escalations, staffing, budgets and service metrics, and drives accountable SLA performance and device lifecycle management.

The ideal candidate has solid leadership, healthcare IT experience, vendor management, and a track record