Healthcare IT Field Operations Leader

Astera Cancer Care; Hackensack (NJ); On-site; USD 115,000 - 130,000; Full time

Job summary

OneOncology is seeking a Manager, IT Field Operations to lead the local IT team at partnered practices in New Jersey. You will oversee day-to-day IT support, manage projects with the central IT services team, and ensure high-quality, white-glove service to clinicians and staff.

The ideal candidate has 5+ years in tech support, 3+ years in IT leadership, and strong knowledge of AD, VMware, and Microsoft 365. Excellent communication and regulatory awareness (HIPAA) are essential for success.

Qualifications

• Bachelor's degree in information systems or healthcare field preferred.
• 5+ years of technology support experience.
• Healthcare IT exposure and regulatory awareness (HIPAA) advantageous.

Responsibilities

• Acts as liaison between practice stakeholders and IT support teams.
• Leads IT projects and daily support for the practice.
• Ensures high-quality customer service and incident resolution.
• Collaborates with central service delivery to standardize processes.

Skills

Leadership

Communication

Incident analysis

Problem management

Healthcare IT

HIPAA awareness

Critical thinking

Multitasking under pressure

Stakeholder management

Education

Bachelor's degree in information systems or healthcare related field

Tools

MS Servers

VMware

Remote Desktop Services

Active Directory

Group Policy

PowerShell

Microsoft 365

Zoom Phone

Job description

OneOncology is seeking a Manager, IT Field Operations to lead the local IT team at partnered practices in New Jersey. You will oversee day-to-day IT support, manage projects with the central IT services team, and ensure high-quality, white-glove service to clinicians and staff.

The ideal candidate has 5+ years in tech support, 3+ years in IT leadership, and strong knowledge of AD, VMware, and Microsoft 365. Excellent communication and regulatory awareness (HIPAA) are essential for success.