IT Field Operations Manager

Aptonet; New Jersey; On-site; USD 90,000 - 130,000; Full time

Job summary

Aptonet is seeking an experienced IT Field Operations Manager to lead day-to-day IT operations and technical support for a healthcare organization with multiple locations throughout New Jersey. You will oversee a local IT team, manage projects, and ensure reliable technology services for clinicians and staff.

The role is hands-on and onsite, with travel between NJ locations. You will collaborate with centralized IT and local leadership to enhance support processes, maintain security and

Qualifications

• 5+ years in IT support or operations.
• 3+ years in IT leadership or management.
• Strong hands-on knowledge of hardware, software, networking, and systems administration.
• Experience troubleshooting escalated technical issues.
• Strong communication and customer service skills.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Lead day-to-day IT operations and technical support for multiple NJ locations.
• Manage, mentor, train, and support local IT staff.
• Serve as primary contact between local stakeholders and centralized IT teams.
• Resolve escalated issues and provide high-quality IT support.
• Lead IT projects, deployments, and infrastructure initiatives.
• Improve IT support processes, service levels, and performance metrics.

Skills

IT leadership

Team management

Hands-on IT

Customer service

Project coordination

Education

Bachelor's degree in Information Systems / Computer Science

Tools

Active Directory

Group Policy

Microsoft 365

Windows Server

VMware

Remote Desktop Services

SAN & storage

Zoom Phone

PowerShell

Job description

We are seeking an experienced IT Field Operations Manager to lead day-to-day IT operations and technical support for a healthcare organization with multiple locations throughout New Jersey.

This is a hands-on leadership role for someone who can manage a local IT team, oversee technical projects, troubleshoot escalated issues, and provide a high level of customer service to end users and business stakeholders.

The IT Field Operations Manager will work closely with centralized IT teams and local leadership to ensure reliable technology operations, improve support processes, and successfully execute IT initiatives.

This is a full-time onsite position requiring travel between New Jersey locations based on daily assignments and project needs.

Key Responsibilities

• Lead and oversee day-to-day IT operations and technical support for multiple locations.


• Manage, mentor, train, and support local IT staff.


• Serve as the primary point of contact between local business stakeholders and centralized IT teams.


• Resolve escalated technical issues and provide high-quality, customer-focused IT support.


• Lead and coordinate IT projects, including technology implementations, infrastructure initiatives, and new-location deployments.


• Monitor and improve IT support processes, procedures, service levels, and performance metrics.


• Coordinate communication and resolution of critical or escalated technology issues.


• Partner with leadership to identify technology needs and recommend solutions.


• Provide regular updates to leadership and stakeholders regarding IT issues, projects, and resolutions.


• Support clinical and business technology initiatives, including new office/clinic openings.


• Identify service gaps and step in as needed to troubleshoot issues and keep projects moving.


• Research, evaluate, and assist with implementation of new technology solutions.


• Ensure IT services align with organizational security, privacy, and compliance requirements.


• Perform other duties as assigned.

Required Qualifications

• 5+ years of progressive experience in IT support or IT operations.


• 3+ years of experience in IT leadership or management.


• Strong hands-on knowledge of hardware, software, networking, and systems administration.


• Experience troubleshooting and resolving escalated technical issues.


• Strong communication and customer service skills.


• Ability to manage multiple priorities and work effectively in a fast-paced environment.


• Strong leadership, problem-solving, and decision-making skills.

Preferred Qualifications

• Bachelor's degree in Information Systems, Computer Science, Healthcare IT, or a related field.


• Experience working in healthcare or a regulated environment.


• Knowledge of HIPAA and IT security/privacy requirements.


• Experience with Microsoft environments, including:


• Active Directory


• Group Policy


• Microsoft 365 administration


• Microsoft Windows Server


• VMware/virtual environments


• Remote Desktop Services


• Experience with SAN and network infrastructure.


• Experience supporting VoIP/phone systems; Zoom Phone experience is a plus.


• PowerShell or other scripting/automation experience.


• Experience with incident management, problem management, and IT service improvement.

What We're Looking For

The ideal candidate is a hands-on IT leader who enjoys both managing a team and solving technical problems. You should be comfortable working directly with end users and leadership, taking ownership of escalated issues, managing projects, and improving IT operations across multiple locations.

Healthcare IT experience is a plus, but candidates with strong IT operations and leadership experience in other industries are encouraged to apply.