Healthcare IT Device Support Specialist

Tampa General Hospital, Inc.; Tampa (FL); On-site; USD 42,000 - 54,000; Full time

Job summary

Tampa General Hospital, Inc. is seeking a Device Support Associate to ensure the functionality, safety, and availability of IT devices across the hospital.

You will troubleshoot hardware and software, manage inventory, and coordinate with vendors and clinical staff to resolve issues promptly. You will work with clinical teams to minimize downtime and support patient care through reliable technology, performing routine maintenance and participating in device lifecycle processes.

Qualifications

• High School Diploma or GED required.
• 1–2 years IT support experience in healthcare or clinical settings preferred.
• Familiar with Windows OS, mobile platforms, and basic networking; strong communication skills.

Responsibilities

• Provide on-site support for computers, printers, mobile devices, and local software in clinical and administrative areas.
• Perform routine maintenance, updates, and configuration of devices.
• Respond to service requests and incidents via ticketing system, phone, or in person.
• Collaborate with IT and biomedical teams to resolve device issues.
• Maintain accurate records of device inventory, repairs, and replacements.
• Assist in onboarding and training staff on device usage and best practices.
• Ensure compliance with HIPAA and hospital IT policies and safety standards.
• Participate in device lifecycle management including deployment and decommissioning.

Skills

Windows OS

Mobile platforms

Basic networking

Customer service

Communication

Independent work

Task prioritization

Ticketing systems

Education

High School Diploma or GED

Tools

ServiceNow

Remedy

Job description

Tampa General Hospital, Inc. is seeking a Device Support Associate to ensure the functionality, safety, and availability of IT devices across the hospital.

You will troubleshoot hardware and software, manage inventory, and coordinate with vendors and clinical staff to resolve issues promptly. You will work with clinical teams to minimize downtime and support patient care through reliable technology, performing routine maintenance and participating in device lifecycle processes.