Healthcare IT & Desktop Support Technician

Memorial Physician Practices; Somerset, Northern (KY, KY); Hybrid; USD 50,000 - 70,000; Full time

Benefits offered by this job

Comprehensive benefits

Paid time off

Tuition assistance

401(k) with company match

Well-being programs

Job summary

Lake Cumberland Regional Hospital is seeking an IT&S Technician to support end-user IT needs in a healthcare setting. You'll troubleshoot, document inquiries, and provide basic training while ensuring timely resolution of issues.

Join a hospital network focused on compassionate care and important patient support services in Somerset, KY. The role emphasizes collaboration with IT teams, adherence to SLAs, and maintaining secure access for staff.

Qualifications

• High School Diploma or equivalent required.
• Associate's degree in IT field or related field preferred.
• Ability to work with minimal supervision.
• Ability to work in a stressful environment and handle pressure.

Responsibilities

• Enters support requests into tracking system and assigns ticket number or other identification.
• Interviews customer to determine nature and scope of the customer's issue, and the appropriate response.
• Diagnoses, resolves and closes customer issues according to service level guidelines.
• Promptly escalates issues to higher level technical support or management when necessary.
• Documents and reports customer inquiries regarding new/different functionality.
• Provides end-user desktop training and minor hardware/peripheral repair as appropriate.
• Provides support for mobile phones, configures desktop operating systems and servers, and manages account access, password resets, and user access privileges.

Skills

Critical thinking

Decisive judgment

Independent worker

Stress management

Client interaction

Education

High School Diploma or equivalent

Associate's degree in IT or related field preferred

Job description

Lake Cumberland Regional Hospital is seeking an IT&S Technician to support end-user IT needs in a healthcare setting. You'll troubleshoot, document inquiries, and provide basic training while ensuring timely resolution of issues.

Join a hospital network focused on compassionate care and important patient support services in Somerset, KY. The role emphasizes collaboration with IT teams, adherence to SLAs, and maintaining secure access for staff.