IT&S Technician

Memorial Physician Practices; Somerset, Northern (KY, KY); Hybrid; USD 50,000 - 70,000; Full time

Benefits offered by this job

Comprehensive benefits

Paid time off

Tuition assistance

401(k) with company match

Well-being programs

Job summary

Lake Cumberland Regional Hospital is seeking an IT&S Technician to support end-user IT needs in a healthcare setting. You'll troubleshoot, document inquiries, and provide basic training while ensuring timely resolution of issues.

Join a hospital network focused on compassionate care and important patient support services in Somerset, KY. The role emphasizes collaboration with IT teams, adherence to SLAs, and maintaining secure access for staff.

Qualifications

• High School Diploma or equivalent required.
• Associate's degree in IT field or related field preferred.
• Ability to work with minimal supervision.
• Ability to work in a stressful environment and handle pressure.

Responsibilities

• Enters support requests into tracking system and assigns ticket number or other identification.
• Interviews customer to determine nature and scope of the customer's issue, and the appropriate response.
• Diagnoses, resolves and closes customer issues according to service level guidelines.
• Promptly escalates issues to higher level technical support or management when necessary.
• Documents and reports customer inquiries regarding new/different functionality.
• Provides end-user desktop training and minor hardware/peripheral repair as appropriate.
• Provides support for mobile phones, configures desktop operating systems and servers, and manages account access, password resets, and user access privileges.

Skills

Critical thinking

Decisive judgment

Independent worker

Stress management

Client interaction

Education

High School Diploma or equivalent

Associate's degree in IT or related field preferred

Job description

Your experience matters

Lake Cumberland Regional Hospital part of Lifepoint Health, a diversified healthcare delivery network with facilities coast to coast. We are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. By joining our team, you're embracing a vital mission dedicated to making communities healthier®. Join us on this meaningful journey where your skills, compassion and dedication will make a remarkable difference in the lives of those we serve.

How you'll contribute

• Enters support requests into tracking system and assigns ticket number or other identification.

• Interviews customer to determine nature and scope of the customer's issue, and the appropriate response.

• Diagnoses, resolves and closes customer issues according to service level guidelines.

• Promptly escalates issues to higher level technical support or management when necessary.

• Documents and reports customer inquiries regarding new/different functionality.

• Provides end-user desktop training and minor hardware/peripheral repair as appropriate.

• Provides support for mobile phones, configures desktop operating systems and servers, and manages account access, password resets, and user access privileges.

Why join us

We believe that investing in our employees is the first step to providing excellent patient care. In addition to your base compensation, this position also offers:

• Comprehensive Benefits: Multiple levels of medical, dental and vision coverage for full-time and part-time employees.
• Financial Protection & PTO:Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off.
• Financial & Career Growth:Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match.
• Employee Well-being:Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).
• Professional Development: Ongoing learning and career advancement opportunities.

What we're looking for

IT&S Technician:

• High School Diploma or equivalent required Associate's degree in IT field or related field preferred

• Required Skills Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision.

  • Must be able to work in a stressful environment and take appropriate action.

  • Must have the ability to interact in an effective manner with clients in a complex business environment.

• Minimum Work Experience: 2 years of experience in the field is preferred. Experience in a healthcare environment is desired

More about Lake Cumberland Regional Hospital

People are our passion and purpose. Come work where you are appreciated for who you are not just what you can do. Lake Cumberland Regional Hospital is a modern, state-of-the-art 295-bed acute care facility, offering an advanced neurosurgery program with Spine Center accreditation amongst other specialty services.

The City of Somerset blends southern hospitality with abundant recreational opportunities including a 65,000-acre lake with 1,200 miles of shoreline. Somerset is host to nationally recognized, high quality performing and visual arts, concerts and other special events to the community.

EEOC Statement:

Lake Cumberland Regional Hospital is committed to providing Equal Employment Opportunities for all applicants and employees and complies with all applicable laws prohibiting discrimination against any employee or applicant for employment because of color, race, sex, age, religion, national origin, disability, genetic information, gender identity, sexual orientation, veterans' status or any other basis protected by applicable federal, state or local law.

Lifepoint Health is a leader in community-based care and driven by a mission of Making Communities Healthier. Our diversified healthcare delivery network spans 29 states and includes 63 community hospital campuses, 32 rehabilitation and behavioral health hospitals, and more than 170 additional sites of care across the healthcare continuum, such as acute rehabilitation units, outpatient centers and post-acute care facilities. We believe that success is achieved through talented people. We want to create places where employees want to work, with opportunities to pursue meaningful and satisfying careers that truly make a difference in communities across the country.