Healthcare Desktop Support Technician

West Tennessee Healthcare; Paris (TN); On-site; USD 42,000 - 60,000; Full time

Job summary

West Tennessee Healthcare in Paris, TN seeks an experienced Desktop/Hardware Support technician to assist users with computer hardware and software. The role includes troubleshooting, installation of OS and standard desktop software, and maintaining hardware inventories in a hospital environment.

Ideal candidates have an associate degree or equivalent experience and 1–3 years in a similar setting, with strong problem-solving and customer-service skills to ensure reliable technology for clinical

Qualifications

• Associate's degree or equivalent work experience required.
• 1–3 years of experience in the field or related area.
• Experience with desktop hardware and operating systems.

Responsibilities

• Troubleshoot user hardware/software issues and document resolutions.
• Install and configure desktop hardware and peripherals in user areas.
• Maintain inventory of hardware/software and ensure timely upgrades.
• Respond to calls, emails, and requests for technical support.
• Provide end-user guidance and maintain professional standards.

Skills

Hardware troubleshooting

Windows OS

Customer support

Help desk

Communication

Education

Associate's degree or equivalent

Tools

Magic Solutions

Job description

West Tennessee Healthcare in Paris, TN seeks an experienced Desktop/Hardware Support technician to assist users with computer hardware and software. The role includes troubleshooting, installation of OS and standard desktop software, and maintaining hardware inventories in a hospital environment.

Ideal candidates have an associate degree or equivalent experience and 1–3 years in a similar setting, with strong problem-solving and customer-service skills to ensure reliable technology for clinical