Healthcare IT Desktop Support Specialist

Indiana University Health; Fort Wayne (IN); On-site; USD 42,000 - 66,000; Full time

Job summary

Indiana University Health is seeking a Specialist-Information Services Intermediate (Desktop) to provide hands-on, onsite technical support for desktop computers, laptops, mobile devices, printers, peripherals, approved software, and network connectivity in Fort Wayne, IN.

You will diagnose hardware and software issues, deploy devices, and maintain asset records while collaborating with multiple IS teams to ensure service excellence.

Qualifications

• High School Diploma required.
• Bachelor’s degree preferred.
• 2-4 years' experience in Service Desk, Field Support or Desktop Services required.
• A+ Certification preferred.
• Understands basic concepts of Information Services.
• Previous Hardware support experience required.
• Recommends experience in troubleshooting wireless and wired network connectivity.
• Requires the ability to work any shift or day as needed by management.

Responsibilities

• Two to four years of hands-on experience in desktop support, field services, endpoint support, or a related technical support role required.
• Diagnose and resolve hardware, software, OS, printer, peripheral, mobile device, and basic network-connectivity issues.
• Install, configure, imaging, deploying, replacing, relocating, upgrading, and retiring desktop and laptop computers and related endpoint equipment.
• Knowledge of Microsoft Windows, Microsoft 365 applications, endpoint-management tools, remote-support tools, and enterprise ticketing systems.
• Maintain complete and accurate ticket notes, resolution details, inventory information, and asset-management records.
• Strong customer service, communication, prioritization, and problem-solving skills; explain tech info clearly to nontechnical customers.
• Work independently at locations, manage priorities, follow security and support procedures, and collaborate with IS teams and vendors.
• CompTIA A+ certification is preferred; other relevant Microsoft, endpoint-support, or networking certifications are beneficial.
• Willingness to travel to other supported locations for onsite support and deployments.

Skills

2-4 years experience in Service Desk/,

A+ Certification preferred

Wireless and wired network knowledge

Shift flexibility

Customer service

Communication skills

Problem solving

Education

High School Diploma

Bachelor’s degree preferred

Tools

Microsoft Windows

Microsoft 365 applications

Endpoint-management tools

Remote-support tools

Enterprise ticketing systems

Job description

Indiana University Health is seeking a Specialist-Information Services Intermediate (Desktop) to provide hands-on, onsite technical support for desktop computers, laptops, mobile devices, printers, peripherals, approved software, and network connectivity in Fort Wayne, IN.

You will diagnose hardware and software issues, deploy devices, and maintain asset records while collaborating with multiple IS teams to ensure service excellence.