Desktop Support Specialist, Information Services

IU Health; Fort Wayne (IN); On-site; USD 52,000 - 70,000; Full time

Job summary

IU Health in Fort Wayne, IN seeks a Specialist-Information Services Intermediate (Desktop) to provide hands-on, onsite desktop support for clinical and administrative environments. You will diagnose hardware and software issues, install and configure endpoint devices, and maintain ticket notes and asset records while coordinating with multiple IS teams to resolve complex problems.

The role requires strong customer service, problem solving, and the ability to travel to other IU Health sites as

Qualifications

• Hands-on desktop support experience required.
• Experience with Windows and Office 365.
• Ability to install, diagnose, and repair hardware and software.
• Willingness to travel to other IU Health sites as needed.

Responsibilities

• Provide onsite desktop support for hardware, software, and network issues.
• Install, image, deploy, and retire endpoint devices.
• Maintain accurate ticket notes and asset records.
• Collaborate with IS teams and vendors for escalations.
• Follow security and support procedures.

Skills

Desktop support

Customer service

Communication

Troubleshooting

Teamwork

Time management

Education

High School Diploma

Bachelor's degree preferred

Tools

Windows OS

Microsoft 365

Endpoint management

Remote-support tools

Ticketing systems

Job description

IU Health in Fort Wayne, IN seeks a Specialist-Information Services Intermediate (Desktop) to provide hands-on, onsite desktop support for clinical and administrative environments. You will diagnose hardware and software issues, install and configure endpoint devices, and maintain ticket notes and asset records while coordinating with multiple IS teams to resolve complex problems.

The role requires strong customer service, problem solving, and the ability to travel to other IU Health sites as