Healthcare IT Customer Success Executive - Remote

EBSCO Information Services, Inc.; Hartford (CT); Remote; USD 82,000 - 117,000; Full time

Benefits offered by this job

Medical, Dental, Vision, Life and Dis

Retirement Savings Plan

Paid Parental Leave

Holidays and PTO

Mentoring program

Job summary

EBSCO Information Services, Inc. is hiring a Customer Success Executive to drive onboarding, product adoption, and long-term value realization for EBSCO Clinical Decisions.

The role requires collaboration with Sales, Marketing, Product, and Editorial to deliver a value-driven customer experience. The position supports customers across the North Midwest and West Coast, with travel up to 40% and preference for Chicago or Denver, or nearby areas.

Qualifications

• Bachelor’s degree in health administration, information technology, or a related field.
• Minimum of 5 years of experience in project management, customer engagement, success, marketing, or support roles.
• Strong understanding of clinical workflows, EHR systems, and SSO authentication protocols.
• Medical experience to provide a clear understanding of clinical workflow.
• Proven track record of successfully managing complex implementation projects.

Responsibilities

• Partner with Sales, Marketing, Product, and Editorial to deliver a seamless customer experience.
• Define onboarding goals, change management support, and coordinate with Clinical Implementation team.
• Provide product training to ensure users understand features and use cases.
• Lead end-to-end onboarding for EBSCO Clinical Decisions products and coordinate with IT for integrations.
• Monitor implementation progress, manage timelines, resources and budgets.

Skills

Project management

Customer engagement

Stakeholder communication

Healthcare workflows

Education

Bachelor’s degree in health administration or IT

Job description

EBSCO Information Services, Inc. is hiring a Customer Success Executive to drive onboarding, product adoption, and long-term value realization for EBSCO Clinical Decisions.

The role requires collaboration with Sales, Marketing, Product, and Editorial to deliver a value-driven customer experience. The position supports customers across the North Midwest and West Coast, with travel up to 40% and preference for Chicago or Denver, or nearby areas.