Application and Systems Support Specialist I

Care Dimensions; Danvers (MA); On-site; USD 41,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Tuition reimbursement

Paid time off

Job summary

Care Dimensions in Danvers, MA is seeking an Applications and Systems Support Specialist I to support and maintain our information systems and clinical tech. This full-time on-site role reports to the Senior Director of IT and partners with staff to implement, troubleshoot, and optimize systems across the organization.

The ideal candidate has an Associate degree in CS or equivalent, 2–3 years IT experience, healthcare IT knowledge, strong communication skills, and the ability to train

Qualifications

• Associate degree in CS or equivalent required.
• 2–3 years IT experience, healthcare IT preferred.
• Knowledge of computer hardware, software, data processing and information systems.
• Proficiency with PCs, laptops, Apple iOS, Windows and Office apps.
• Experience implementing, testing and troubleshooting software systems.
• Strong analytical and problem-solving skills; ability to resolve issues independently.
• Ability to create and maintain process documentation and instructional materials.
• Experience training non-technical users.
• Knowledge of HIPAA security requirements and healthcare tech standards.
• Excellent verbal and written communication skills.
• Strong attention to detail and documentation accuracy.
• Willingness to participate in an on-call rotation.

Responsibilities

• Supports and maintains Care Dimensions’ information systems and technology applications.
• Collaborates with IT leadership, staff, and end users to implement, troubleshoot, and optimize systems.
• Delivers effective training and support to employees.
• Reports to the Senior Director of Information Technology.

Skills

IT experience

Analytical skills

Communication skills

Training non-technical users

Documentation

HIPAA knowledge

Problem solving

On-call support

Windows/Microsoft Office

PCs/Laptops/iOS

Healthcare IT

Education

Associate degree in Computer Science

Job description

Care Dimensions has a truly meaningful purpose – to provide compassionate care to our patients who are faced with an advanced or end-of-life illness. Since 1978, Care Dimensions has been a driving force in expanding access to hospice and palliative care in Massachusetts. At Care Dimensions, we invest in people who take pride in caring and supporting. We support and strengthen our people with extensive training, teamwork and technology. Our values are embedded in our work, each and every day: Compassion, Excellence, Collaboration, Integrity, Responsiveness, Innovation. As part of the Care Dimensions team, you’ll gain the support and inspiration for a career you’ll find meaningful every day.

Applications & Systems Support Specialist I

Full-Time | On-site in Danvers, MA
Monday – Friday | 8:00 AM – 4:30 PM

Position Summary

The Applications and Systems Support Specialist I plays a key role in supporting and maintaining Care Dimensions’ information systems and technology applications. Reporting to the Senior Director of Information Technology, this position collaborates with IT leadership, staff, and end users to implement, evaluate, troubleshoot, and optimize systems that support operational and clinical functions across the organization. The role requires strong technical expertise, independent judgment, and the ability to deliver effective training and support to employees.

Key Qualifications

• Associate’s degree in Computer Science or equivalent combination of education and experience.
• Two to three years of IT experience, with healthcare and clinical information systems experience preferred.
• Knowledge of computer hardware, software, data processing practices, and information systems.
• Proficiency with PCs, laptops, Apple iOS, Windows, and Microsoft Office applications.
• Experience implementing, testing, and troubleshooting software systems.
• Strong analytical and problem-solving skills with the ability to independently resolve technical issues.
• Ability to create and maintain process documentation and instructional materials.
• Experience providing training and technical support to non-technical users.
• Knowledge of HIPAA security requirements and healthcare technology standards.
• Excellent verbal and written communication skills.
• Strong attention to detail and documentation accuracy.
• Ability to participate in an on-call rotation to provide after-hours support.

Ideal Candidate

The ideal candidate is a customer-focused IT professional who enjoys solving technical challenges, supporting users, and improving technology processes. They possess strong troubleshooting abilities, excellent communication skills, and the flexibility to support both administrative and clinical systems in a healthcare environment.

#INDOTHER

The Pay Range listed is the anticipated hiring range of this position. Precise pay rates are determined through consideration of one or more of the following: education, training, relevant experience and work location. There are some cases in which the pay rate could exceed the range listed on this job post. Care Dimensions also offers a comprehensive benefits package – including employer-sponsored health insurance, paid time‑off, tuition reimbursement, student loan paydown, supplemental insurance options and more – which adds to the company’s generous total rewards package.

Pay Range

$30—$35 USD

Benefits are offered to employees that are scheduled to work 20+ hours/week, which include a generous earned time (vacation days) program, tuition reimbursement, scholarship programs, student loan paydown program, two retirement plans, in addition to medical/dental/vision/life/disability insurance, and so much more!

Care Dimensions is an Equal Opportunity Employer. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. Applicants needing a reasonable accommodation during any part of the interview process may request one.