Healthcare Intake Operations Manager

KabaFusion; City of Albany (NY); On-site; USD 69,000 - 83,000; Full time

Benefits offered by this job

Competitive compensation

Benefits start day 1

401k 4% match

PTO & holidays

Life insurance & disability

Employee assistance program

Learning & development

Discounts

Job summary

KabaFusion in Albany is seeking a Manager, Intake to lead the intake department, ensure all eligibility, authorizations and payor information are captured at the start of care, and uphold revenue integrity for the location.

The role supervises intake staff, drives process optimization, ensures regulatory compliance with ACHC and state requirements, and partners with contracting and operations to deliver efficient, patient‑centered service.

Qualifications

• Bachelor’s degree in business/related field or equivalent.
• Minimum 5 years in billing/intake preferred.
• 3+ years supervisory/management experience preferred.
• 5+ years in home infusion industry preferred.

Responsibilities

• Directs intake process: eligibility, authorization, payor info.
• Supervises Intake Supervisors/Representatives; hires and trains staff.
• Ensures smooth operational workflow of the department.
• Monitors customer service and outcomes for patients and stakeholders.
• Collaborates with third party payers and business development on contracts.
• Ensures compliance with ACHC and government regulations.
• Collaborates with Sales on referrals and marketing reporting.
• Manages reimbursement and collections reports.
• Manages department budget and participates in location management.
• Performs other duties as assigned.

Skills

Intake knowledge

Insurance verification

Communication

Leadership

MS Office

CPR+ familiarity

Decision making

Delegation

Confidentiality

Education

Bachelor’s degree in business/related field

5 years billing/intake experience

3 years supervisory/management

5 years home infusion industry

Tools

CPR+ software

Job description

KabaFusion in Albany is seeking a Manager, Intake to lead the intake department, ensure all eligibility, authorizations and payor information are captured at the start of care, and uphold revenue integrity for the location.

The role supervises intake staff, drives process optimization, ensures regulatory compliance with ACHC and state requirements, and partners with contracting and operations to deliver efficient, patient‑centered service.