Healthcare Intake & Insurance Verification Specialist

Rotech Healthcare; Southborough (MA); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Bonus opportunities

Job summary

Rotech Healthcare Inc. is seeking a detail-oriented Customer Service Representative for Home Healthcare Intake & Insurance Verification at our Southborough, MA location.

You will be the first point of contact for patients and referral sources, ensuring accurate intake, insurance qualification, and seamless coordination of durable medical equipment and respiratory services. This role offers $21.00 to $23.00 per hour, eligibility for a bonus, and a collaborative, patient-centered environment with

Qualifications

• Excellent verbal and written communication in English.
• Experience in home healthcare, medical billing, or patient intake preferred.
• Familiarity with insurance verification and reimbursement practices.
• High attention to detail and ability to multi-task.

Responsibilities

• Be the first point of contact for patients and referral sources.
• Verify patient insurance coverage (Medicare, Medicaid, private payers).
• Coordinate documentation and service setup for respiratory products and medical equipment.
• Assist with office operations, including deposits and batch reporting.
• Provide support for walk-in and retail equipment requests.

Skills

English communication

Teamwork & independence

Attention to detail

Customer service

Education

High school diploma or GED

Tools

MS Office

Billing systems

Job description

Rotech Healthcare Inc. is seeking a detail-oriented Customer Service Representative for Home Healthcare Intake & Insurance Verification at our Southborough, MA location.

You will be the first point of contact for patients and referral sources, ensuring accurate intake, insurance qualification, and seamless coordination of durable medical equipment and respiratory services. This role offers $21.00 to $23.00 per hour, eligibility for a bonus, and a collaborative, patient-centered environment with