Home Health Intake & Insurance Specialist

Rotech Healthcare Inc.; Town of Springfield (WI); On-site; USD 23,000 - 28,000; Full time

Job summary

Rotech Healthcare Inc. is seeking a detail-oriented Customer Service Representative for Home Healthcare Intake and Insurance Verification.

You will be the first point of contact for patients and referral sources, ensuring accurate intake, insurance qualification, and seamless coordination of durable medical equipment and respiratory services. Compensation ranges from $17 to $20 per hour with eligible bonus opportunities.

Qualifications

• Experience in home healthcare, medical billing, or insurance verification is preferred.
• Demonstrated ability to provide accurate intake and verification of coverage.
• Strong communication and organizational skills, with attention to detail.

Responsibilities

• Be the first point of contact for patients and referral sources.
• Coordinate intake, insurance qualification, and service setup for equipment and respiratory services.
• Verify insurance coverage (Medicare, Medicaid, private payers) and coordinate with internal teams.
• Assist with office operations, including deposits, reporting, and record-keeping.
• Support walk-in and retail equipment requests and provide technical assistance as needed.

Skills

Customer service

Insurance verification

Medical billing

Home healthcare

Education

High school diploma or GED

Tools

Outlook

Word

Excel

Job description

Rotech Healthcare Inc. is seeking a detail-oriented Customer Service Representative for Home Healthcare Intake and Insurance Verification.

You will be the first point of contact for patients and referral sources, ensuring accurate intake, insurance qualification, and seamless coordination of durable medical equipment and respiratory services. Compensation ranges from $17 to $20 per hour with eligible bonus opportunities.