Healthcare Guest Services Lead: Food Service & Training

Baystate Health; Springfield (MA); Sur place; USD 28 640 - 38 683; Plein temps

Avantages offerts par ce poste

Health insurance

Paid time off

Tuition assistance

Adoption assistance

Retirement plan

Life insurance

Onsite parking

Résumé du poste

Baystate Health in Springfield, MA is seeking a Lead Guest Service Ambassador to join our patient-centered dining team at Baystate Medical Center. This key role supports daily cafeteria operations, ensures food safety, and maintains exceptional service for patients, visitors, and staff.

You will supervise service staff, coordinate schedules, assist with training, handle cash reconciliations, and uphold PPE and safety protocols.

Qualifications

• High School Diploma or GED/HiSET required.
• ServSafe certification required.
• 1–3 years of leadership experience preferred.
• Flexible schedule including early mornings, weekends/holidays.

Responsabilités

• Oversee daily cafeteria, kitchen, and patient meal service operations with a customer-first focus.
• Ensure food safety and proper holding temperatures; enforce PPE usage.
• Assist with scheduling, staffing, and coordinating sick time with manager.
• Process cash reconciliations and operate the Kronos system as needed.
• Support training of new staff and maintain cleanliness and presentation.

Connaissances

Leadership experience

Customer service

Safety compliance

Formation

GED/HiSET

ServSafe Certification

Description du poste

Baystate Health in Springfield, MA is seeking a Lead Guest Service Ambassador to join our patient-centered dining team at Baystate Medical Center. This key role supports daily cafeteria operations, ensures food safety, and maintains exceptional service for patients, visitors, and staff.

You will supervise service staff, coordinate schedules, assist with training, handle cash reconciliations, and uphold PPE and safety protocols.