Service Excellence Ambassador | M-F 20 Hours Weekly

OhioHealth; United States; In loco; USD 17.000 - 25.000; Part-time

Descrizione del lavoro

OhioHealth is seeking a Service Excellence Ambassador to provide exceptional customer service to patients, families, visitors and physicians. You will gather and relay patient location and status information while maintaining confidentiality and acting as a liaison with hospital staff.

The role emphasizes patient advocacy, expediting admissions, handling inquiries, guiding guests, and ensuring a welcoming lobby environment. A strong customer-service mindset is essential.

Competenze

• Bachelor's degree in Communications, Public Relations, Social Sciences, or health-related field.
• Minimum two years of experience in a consumer advocacy or service role.
• Knowledge of conflict resolution, interpersonal communication, win-win negotiations, medical terminology, diversity training, and hospital operations.

Mansioni

• 15% Providing and collecting information to visitors/patients about location, condition and treatment progress while maintaining confidentiality
• 25% Communicating between patient, family and hospital staff
• 10% Acting as an advocate by expediting admission and addressing delays
• 5% Resolving problems and escalating when necessary
• 15% Responding to special needs and ensuring they are met
• 10% Greeting and guiding visitors, assisting with wheelchairs as needed
• 5% Answering multi-line phones and transferring callers to appropriate locations
• 15% Overseeing information desks and lobbies, ensuring cleanliness and order

Conoscenze

Conflict resolution

Interpersonal communication

Win-win negotiations

Medical terminology

Customer service

Formazione

Bachelor's degree

Descrizione del lavoro

We are more than a health system. We are a belief system. We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further to help people uncover their own power to be healthy. We inspire hope. We learn, grow, and achieve more– in our careers and in our communities.

Job Description Summary

The Service Excellence Ambassador will provide exceptional customer service during every encounter with patients, families, visitors and OhioHealth physicians and associates. Ambassadors are responsible for giving and collecting information for visitors/families/patients regarding patient’s, location, condition and when appropriate, treatment progress while maintaining confidentiality; facilitating communication between patient, family and hospital staff; acting as a patient advocate by investigating concerns and expediting admission and other delays; resolving problems and complaints and escalating when necessary; responding to special needs and ensuring needs are being met; greeting, giving directions, and escorting visitors/families/patients, assisting with wheelchairs when necessary; answering multi-line phone and transferring callers to appropriate patient room or other location; overseeing functions of information desks and lobbies including but not limited to, cleanliness and order of lobbies and surrounding work areas.

Responsibilities And Duties

• 15% Giving and collecting information to visitors/families/patients regarding the patient's, location, condition and treatment progress while maintaining confidentiality
• 25% Communicating between patient, family and hospital staff
• 10% Acting as an advocate by investigating and expediting admission and other delays.
• 5% Resolving problems and complaints and escalating when necessary
• 15% Responding to special needs and ensuring needs are being met
• 10% Greeting, giving directions to and escorting visitors/families/patients, assisting with wheelchairs when necessary
• 5% Answers multi-line phone and transfers callers to appropriate patient room or other location
• 15% Overseeing functions of information desks and lobbies including but not limited to, cleanliness and order of lobbies and surrounding work areas

Minimum Qualifications

• Bachelor's Degree (Required)
• Additional Job Description: Communications, Public Relations, Social Sciences, or health related field.
• Equivalent Experience may be considered.
• Knowledge of conflict resolution, interpersonal Communication, win-win negotiations, medical terminology, diversity training and working of hospital.
• Minimum Two Years of Experience in a consumer advocacy or service role.

Work Shift

Variable

Scheduled Weekly Hours : 20

Join us! ... if your passion is to work in a caring environment ... if you believe that learning is a life-long process ... if you strive for excellence and want to be among the best in the healthcare industry

Equal Employment Opportunity OhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law. Equal employment is extended to all person in all aspects of the associate-employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment

WE Are Inspired to Do Our Best. OhioHealth is a nationally recognized, innovative healthcare system delivering world‑class patient care in a supportive, professional environment filled with limitless opportunities to learn and grow. We are a unique organization in the healthcare field. Our model system of facilities encompasses a wide scope of expertise and care. For professionals, we are a place where people committed to doing their best are given the tools and resources to accomplish our mission every single day. OhioHealth is recognized as a Great Place to Work CertifiedTM organization. The Great Place to Work® is a global authority on high‑trust, high-performance workplace cultures. This recognition is one measure of our success in achieving a part of our vision ̶ to be an organization "where people want to work."