Healthcare Front Office Leader - Patient Experience & Ops

Delaware Valley Management; Princeton (NJ); On-site; USD 60,000 - 90,000; Full time

Job summary

Delaware Valley Management is seeking a Front Office Manager in Lawrenceville, NJ to lead daily front office operations, optimize patient flow, and ensure adherence to HIPAA and PHI protocols. You will oversee scheduling, registration, and billing workflows while coaching staff and maintaining top-tier patient service.

The role requires experience managing front office teams in a healthcare setting, familiarity with EMR systems and PHI handling, and strong communication skills for collaboration

Qualifications

• Minimum 2 years of management or supervisory experience in a medical setting.
• Experience with Motor Vehicle Accident (MVA) insurance workflows is required.
• Minimum 2 years of experience using an EMR system.
• Experience scheduling, registration, insurance verification, copayment collection, and front office workflows.
• Experience training, supervising, scheduling, and providing performance feedback to staff.
• Knowledge of HIPAA and PHI handling.
• Strong leadership, organizational, time management, problem-solving, and conflict-resolution skills.
• Ability to manage multiple priorities effectively in a fast-paced healthcare environment.
• Excellent written and verbal communication skills and the ability to interact professionally with patients, providers, staff, and leadership.
• Proficiency with Microsoft Office and general computer applications.
• Payroll/timekeeping experience preferred.
• High school diploma or equivalent; associate or bachelor’s degree preferred.

Responsibilities

• Hire, train, supervise, schedule, and manage front office staff, including performance and disciplinary matters.
• Ensure adequate staffing and efficient daily patient flow.
• Oversee opening/closing procedures and daily office preparation.
• Address patient questions, concerns, and complaints.
• Ensure accurate patient registration and PHI-compliant documentation through Phreesia.
• Monitor scanning of medical records into patient charts.
• Collaborate with leadership to implement front office protocols and improve workflows.
• Manage office supply inventory and payroll for assigned staff.
• Perform EMR functions including scheduling, registration, copayment collection, and data entry.
• Maintain HIPAA compliance, patient confidentiality, and accurate documentation.
• Assist clinical and administrative leadership with additional operational needs.
• Assist the Clinical Lead, Director of Front Office Operations, Executive Director, and other leadership with additional responsibilities.

Skills

Leadership

Staff supervision

Customer service

Communication

Time management

Problem solving

Conflict resolution

Attention to detail

HIPAA compliance

Microsoft Office

PHI handling

Education

High school diploma or equivalent

Associate or Bachelor’s degree in healthcare administration or related field

Tools

EMR system

Phreesia

Microsoft Office

Job description

Delaware Valley Management is seeking a Front Office Manager in Lawrenceville, NJ to lead daily front office operations, optimize patient flow, and ensure adherence to HIPAA and PHI protocols. You will oversee scheduling, registration, and billing workflows while coaching staff and maintaining top-tier patient service.

The role requires experience managing front office teams in a healthcare setting, familiarity with EMR systems and PHI handling, and strong communication skills for collaboration