Healthcare Front Desk Specialist - Reception & Admin

Hope Creek Nursing and Rehabilitation Center; East Moline (IL); On-site; USD 19,000 - 30,000; Full time

Job summary

Hope Creek Nursing and Rehabilitation Center in East Moline, Illinois is seeking a Receptionist to be the first point of contact for patients, families, and visitors. You will provide exceptional customer service, manage incoming calls, and coordinate administrative tasks to support daily operations.

Key duties include greeting visitors, directing inquiries, handling switchboard, scheduling appointments, maintaining records, and ensuring HIPAA confidentiality.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to work effectively in a team.
• Basic computer skills and familiarity with medical software.

Responsibilities

• Greet patients, families, and visitors, answering questions and resolving concerns in a friendly and professional manner.
• Manage switchboard duties, answering and directing phone calls, and taking messages as needed.
• Coordinate and schedule appointments, tests, and procedures with patients and healthcare providers.
• Maintain accurate and up-to-date records, files, and databases, including patient demographic information and medical histories.
• Provide administrative support to other departments, as needed, such as processing paperwork and preparing documents.
• Maintain confidentiality and adhere to HIPAA guidelines at all times.
• Perform other related duties as assigned.

Skills

Communication

Interpersonal skills

Teamwork

Time management

Tools

Medical software

Job description

Hope Creek Nursing and Rehabilitation Center in East Moline, Illinois is seeking a Receptionist to be the first point of contact for patients, families, and visitors. You will provide exceptional customer service, manage incoming calls, and coordinate administrative tasks to support daily operations.

Key duties include greeting visitors, directing inquiries, handling switchboard, scheduling appointments, maintaining records, and ensuring HIPAA confidentiality.