Healthcare Front Desk Specialist – Patient Services

Learning To Achieve Wellness Inc; Saint Augustine (FL); On-site; USD 25,000 - 26,000; Full time

Job summary

Learning to Achieve Wellness is seeking a professional Front Desk to be the first contact for patients, visitors, providers, and staff. You will greet patients, answer phones, schedule appointments, check patients in and out, and collect payments in a fast-paced healthcare environment.

The ideal candidate is personable, detail-oriented, and dependable, comfortable with technology, and able to multitask. Experience with AdvancedMD and WEAVE is preferred to manage calls, patient communications,

Qualifications

• High school diploma or GED.
• Strong verbal and written communication skills.
• Basic computer proficiency.
• Strong organizational and multitasking skills.
• Attention to detail and accuracy.
• Dependable and punctual.
• Ability to work effectively in a team environment.
• Ability to maintain confidentiality and professionalism.

Responsibilities

• Greet patients and visitors in a friendly and professional manner.
• Serve as the first point of contact for patients entering the office.
• Provide excellent customer service and a positive patient experience.
• Maintain a professional, welcoming, and organized reception area.
• Answer incoming calls professionally and courteously.
• Use WEAVE to manage calls, patient communications, and text messages.
• Take and relay messages accurately.
• Make appointment reminder and follow-up calls as needed.
• Respond to routine patient inquiries and direct clinical questions to the appropriate staff member.
• Maintain professional communication with patients, families, providers, and staff.
• Schedule, reschedule, and cancel patient appointments.
• Verify patient insurance and contact information.
• Ensure required forms and information are completed.
• Update patient information as needed.
• Provide patients with appropriate paperwork or instructions.
• Collect copays and other patient payments as applicable.
• Process payments accurately.
• Provide receipts or payment confirmation when appropriate.
• Maintain accurate appointment information.

Skills

Verbal communication

Written communication

Computer proficiency

Organization

Multitasking

Attention to detail

Punctuality

Teamwork

Confidentiality

Education

High school diploma or GED

Tools

AdvancedMD

WEAVE

EHR systems

Job description

Learning to Achieve Wellness is seeking a professional Front Desk to be the first contact for patients, visitors, providers, and staff. You will greet patients, answer phones, schedule appointments, check patients in and out, and collect payments in a fast-paced healthcare environment.

The ideal candidate is personable, detail-oriented, and dependable, comfortable with technology, and able to multitask. Experience with AdvancedMD and WEAVE is preferred to manage calls, patient communications,