Healthcare Front Desk Specialist (Patient Concierge)

Cedar Point Health; Montrose (CO); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, vision

AFLAC and life insurance

401k

Paid Time Off including sick time

Job summary

Cedar Point Health in Montrose, CO is seeking a friendly Medical Receptionist and Scheduler to greet patients, verify insurance, schedule appointments, and manage front-desk operations. You will handle check-in/out, collect copays, update records, and coordinate with clinical staff to maintain smooth patient flow while upholding confidentiality and accuracy.

Qualifications include a High School Diploma, 3 years in a medical office, knowledge of scheduling systems and medical terminology, and

Qualifications

• Knowledge of medical practice protocols related to scheduling appointments.
• Knowledge of computerized scheduling systems.
• Knowledge of customer service principles and techniques.
• Knowledge of medical terminology.
• Knowledge of basic math and modern office procedures.
• Ability to multitask effectively, dealing with phone calls, in-office patients, staff, and others pleasantly.
• Ability to communicate calmly and clearly with patients about appointments in all circumstances including when they are ill or have an emergency.
• Ability to analyze situations and respond appropriately.
• Ability to maintain confidentiality regarding patient records.

Responsibilities

• Greets patients and visitors promptly with courtesy and compassion and checks patients in and out before and after appointments.
• Facilitates patient flow and communicates changes with patients and clinical staff.
• Appropriately and courteously screens solicitors for relevance to the organization’s needs.
• Collects and manages mail delivered to front desk.
• Updates patient information and ensures completion of appropriate paperwork prior to checking the patient in.
• Verifies insurance, co-pays, current demographic information, scans ID and insurance cards into the system.
• Explains financial requirements to the patients or responsible parties, collects copays as required and posts copays and payments on account balances.
• Reconciles daily deposits and run necessary reports daily.
• Schedules appointments for patients, makes reminders calls one business day before appointments, and maintains the schedule (e.g. cancellations or additions) to ensure accuracy.
• Performs other duties as assigned.

Skills

Scheduling procedures

Customer service

Medical terminology

Multitasking

Communication

Confidentiality

Education

High School Diploma or equivalent

Tools

Computerized scheduling systems

Job description

Cedar Point Health in Montrose, CO is seeking a friendly Medical Receptionist and Scheduler to greet patients, verify insurance, schedule appointments, and manage front-desk operations. You will handle check-in/out, collect copays, update records, and coordinate with clinical staff to maintain smooth patient flow while upholding confidentiality and accuracy.

Qualifications include a High School Diploma, 3 years in a medical office, knowledge of scheduling systems and medical terminology, and