Healthcare Front Desk & Scheduling Associate

Central Neighborhood Hlth Fdn; Los Angeles (CA); On-site; USD 22,000 - 30,000; Full time

Job summary

Central Neighborhood Health Foundation is seeking a Front Office Clerk / Receptionist for Grand Clinic in Los Angeles, CA. The role serves as the primary point of contact for patients, handling scheduling, calls, EMR data entry, and front office operations with attention to HIPAA compliance.

Candidate must have excellent communication, organizational, and multitasking skills, and be capable of delivering culturally competent care while maintaining confidentiality.

Qualifications

• Excellent verbal and written communication skills.
• Excellent interpersonal, customer service, and conflict resolution skills.
• Excellent organizational skills and attention to detail.
• Strong analytical and problem-solving skills.
• Must be effective and efficient in delivering culturally competent care to patients.
• Must have the ability to exercise sound judgment.
• Must be well organized, a self-starter, and possess excellent telephone communication skills.

Responsibilities

• Schedule appointments for patients and review details (date, time, location, provider).
• Enter accurate demographic information into the EMR and verify insurance or self-pay status.
• Inform patients of items to bring to appointments and remind them to arrive early.
• Remind patients of cancellation/no-show policy and reschedule as needed.
• Answer questions to provide patient-focused service and a positive impression of the organization.
• Make Televisit appointments.
• Direct calls to other departments and escalate to physicians, nurses, or managers as needed.

Skills

Verbal & written communication

Interpersonal skills

Organizational skills

Analytical & problem solving

Cultural competence

Judgment

Telephone communication

Job description

Central Neighborhood Health Foundation is seeking a Front Office Clerk / Receptionist for Grand Clinic in Los Angeles, CA. The role serves as the primary point of contact for patients, handling scheduling, calls, EMR data entry, and front office operations with attention to HIPAA compliance.

Candidate must have excellent communication, organizational, and multitasking skills, and be capable of delivering culturally competent care while maintaining confidentiality.